UKI Technology Consulting - Technical Architect Manager / Senior Manager (Salesforce Services)

The team and the opportunity

As part of our ambition to become the digital transformation go-to partner and provider of customer and employee experience using emerging technologies, EY have established a Salesforce services team in our Dublin office that is being built out as our Centre of Excellence for the UK and Ireland. This is a home for our talent and will be a differentiator in the marketplace.

Our clients are facing a future of massive disruption driven by rapid market shifts, regulatory change, customer expectations, new competition and technology innovation. We're building a vision for how technology can accelerate growth. By bringing our brand, content, and technology together, EY can become our clients trusted and chosen transformation partner. Our approach and solutions combines the breadth and scale of EY’s leading advisory and technology practices, capabilities and insight to drive real transformation, real change, real outcomes and we are expanding its Technology Consulting team to help these companies to successfully navigate this disruption and take advantage of new opportunities

You will join the EY’s Salesforce services team within Technology Consulting, working closely with communities of transformation focussed professionals who work together to deliver this change, sharing modern engineering enablement and smart automation to optimise delivery and speed to outcome. These teams have deep functional knowledge and experience across our client’s core business functions, combined with deep technical skills to lead and deliver business outcome led high quality client solutions. Our management consultants and our technology consultants have the same objectives – client focused, functional advice combined with technology enablement, one team, one dialogue, driving change and outcomes. 

The role as a Salesforce Technical Consultant/Architect is a fantastic opportunity to get involved and lead the transformation of clients’ businesses, leveraging strong technical domain, technical architecture and Salesforce platform expertise, into tangible business KPIs and outcomes and build digital solutions that drive value for their customers and employees.

What we offer and how we will support your Career progression

Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

Continuous learning:

Personalised career development including coaching, experiences and formal learning so you’ll develop the mindset and skills you’ll need to thrive in the future. Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.

Career progression:

When you join EY, you will be supported to ensure that you are enhancing your skills from day one. As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are.

Benefits:

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, with a wide range of discounts, offers and promotions. Your experience in EY will also include:

• Free enrolment in EY’s Tech MBA Programme accredited by Hult International Business School
• Discounted health insurance
• Pension
• The purchase of additional annual leave
• Hybrid working model

Your key responsibilities:

As mentioned above EY is hiring Technical Consultants across a wide range of experience levels. The role of technical consultants within EY is described below – the extent of ownership or support of each of these roles is subject to the candidate’s experience level.

Market / Client Centricity

• Build and manage client relationships across Financial Services, Corporates, and Public Sector
• Identify client challenges and define Salesforce-led transformation opportunities
• Develop technical capability maps and delivery plans aligned to business needs
• Collaborate with architects, SMEs, and client stakeholders to drive solutions
• Expand stakeholder networks across EY, Salesforce, and client teams
• Lead or support bid scoping, shaping, and estimation for transformation engagements

Technical Architecture & Solution Design

• Provide technical leadership across Salesforce platform and ecosystem (Core Clouds, Industries, MuleSoft, Data Cloud)
• Define enterprise architecture, cloud strategy, and SaaS solutions
• Lead analysis of current and target-state architectures to define requirements
• Design scalable, future-proof solutions aligned to business objectives
• Translate business and functional requirements into technical solution components
• Lead technical workstreams including requirements capture and solution definition

People Leadership

• Line manage and coach technical consultants and developers
• Build team capability across architecture, design, and delivery practices
• Lead technical workstreams or act as Technical Lead on programmes
• Drive team performance, quality, and delivery outcomes
• Support continuous development and performance management of team members

Skills and attributes for success

Required

• 7–15 years consulting or Salesforce experience
• Minimum 3 Salesforce certifications
• Strong technical architecture and solution design capability
• Ability to communicate complex technical concepts to business stakeholders
• Strong analytical, problem-solving, and stakeholder management skills
• High attention to detail and quality
• Ability to prioritise in dynamic environments
• Strong communication and presentation skills

Desirable

• Experience leading technical workshops and requirements gathering
• Strong understanding of SDLC and Agile methodologies
• Experience delivering large-scale Salesforce implementations
• Expertise across Salesforce ecosystem (Sales, Service, Experience, Marketing Clouds)
• Enterprise architecture and design experience
• Experience with Veeva CRM
• Salesforce Industry Cloud or Agentforce experience/certification

Prior experience with Consulting

Inclusion & Diversity

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives.

Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients.

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs. CIPD 2020 Diversity and Inclusion Winner, GreatPlaceToWork’s Top 20 UK’s Best Workplaces for Women 2020 (Super Large Category) and Times Top 50 Employers for Women 2019 & 2020.