Travel Support Supervisor

Travel Support Supervisor

Location: Wrocław/Warsaw
Hybrid model: 2 days office/3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

The opportunity

GDS Poland Travel Team has been created to support internal clients on travel related queries. As the entity is growing, we are looking for someone to establish Meeting & Event support process additionally to the existing Travel support and continue to provide high quality and exceptional services. Travel & Event Support Supervisor will work with the existing team and in cooperation with internal services, leaders and  the procurement team.

Your key responsibilities

Productive tasks:

• To establish end-to-end organization for events in GDS Poland

• To supervise and coordinate events with full ownership and accountability

• To make sure that all concerned parties are properly involved in the event 

• In cooperation with event procurement team and existing events referenced providers, to build end to end process and scenarios for employees to organize offsite events

• To ensure that processes comply to EY Policy in terms of risk management, finance requirement, legal aspects

• To cooperate with Travel & Event procurement to maintain visibility on KPI’s around travel, update on travel and event, future plan and project implementation (booking tool/event tool) 

• To drive strategic discussion based on cost analysis to be able to propose guideline & travel policy suggestions 

• To remain POC for complex travel & event related queries from various EY GDS Poland employees

• To support other Europe West countries with travel knowledge when needed

Team’s coordination/people management related tasks:

• To supervise the existing team and manage the service delivery needs and operations

• Being team’s SPOC for all process and people related queries

• Creating successful working relationship with key stakeholders, serving as SPOC for all queries

• Creating solid reporting structure for GDS Poland services (Finance/facilities/leadership)

• To propose process and service improvement to leverage quality of the support and workflow for users

• Daily administrational and process related activities

• Leading team meetings and various projects

Skills and attributes for success

• Experience in corporate travel & events environment 

• Exceptional customer service skills with a pro-active approach and commitment to quality 

• Strong organizational skills with exceptional attention to detail

• Reactivity and ability to manage emergency, think out of the box and adapt to last minute changes and business dynamics

• Understand of business environment by investigating and proposing service and process improvements 

To qualify for the role, you must have

• Minimum 2 years relevant work experience as people leader 

• Fluent English skills

• Flexibility to attend onsite events when required to support on logistics 

• Excellent knowledge of corporate travel & events environment 

• Excellent communication skills

Ideally, you’ll also have

• Demonstrable ability to interact with leadership, stakeholders and peers 

• Personal travel experience and geographic knowledge

• Interest on project management and technical/digital affinity

• Knowledge of any languages (e.g. French/German) will be additional asset

What we look for 

We are interested in hiring a team leader/coordinator experienced in the operational and people management area, who will not only lead a team but will also take full ownership to build and drive the role and whole operational support structure.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations –  Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. 

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. 

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. 

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. 

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. 

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. 

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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