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Senior ServiceNow HR Service Delivery Consultant

Location:  Wrocław
Other locations:  Primary Location Only
Salary: Competitive
Date:  17 Jul 2024

Job description

Requisition ID:  1504336

Relationship Manager responsible for recruitment process: Dagmara Kuleczka
Rank of role: 42


Senior ServiceNow HR Service Delivery Consultant


Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

The role involves consulting and crafting unique solutions for enterprise clients using the ServiceNow platform. You'll participate in projects that implement, configure, and maintain the NowPlatform, expanding your technical and business skills in a worldwide context. As a Global Elite partner, EY utilizes extensive ServiceNow modules to develop innovative solutions.

Your key responsibilities

As a Senior ServiceNow Developer, you will be tasked with directing the development and implementation of intricate business processes. This also involves the analysis of business requirements at all stages of development. You may have the opportunity to lead a team of consultants during projects or design the architecture of ServiceNow solutions.

Skills and attributes for success

To excel in this role, you should possess a comprehensive understanding of the ServiceNow platform and exhibit confidence when working through implementation, customization or maintenance projects.

To qualify for the role, you must have


  • 4 years of ServiceNow implementation experience
  • Demonstrated experience with at least two programming languages (JavaScript, C#, Java or others)
  • Proficiency in English
  • Proven experience and understanding of ITSM and HRSD
  • Proficient in aligning DORA's digital resilience framework with ServiceNow's HRSD and SecOps features for the financial sector.
  • Experience in conducting risk assessments and managing compliance within ServiceNow in regards to European Union and financial services regulations
  • Thorough understanding of ITIL and Agile methodologies


Ideally, you’ll also have


  • German or other European languages would be an advantage
  • Advanced ServiceNow CAD or CIS certification
  • A Bachelor’s or Master's degree in a technical or economic field

What we look for


We're on the lookout for ServiceNow Consultants and Developers ready to innovate and tailor solutions for our clients. If you're interested in broadening your expertise, collaborating with international teams, and advancing to leadership, architecture or project management positions, we want to hear from you.


Join us to lead projects from conception to completion and beyond. 


What we offer


EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations –  Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.


  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.


About EY

EY | Building a better working world


EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.


If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

Apply now »