STS Protection Service Owner

STS Protection Service Owner

Location: Wrocław
Hybrid model: 2 days office/3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.
 

EY Technology: 

Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day.  Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients.  Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization. 

EY Technology supports our technology needs through three business units: 

• Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster, and pursue those opportunities more rapidly. 
• Enterprise Workplace Technology (EWT) – EWT supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. EWT will also support our internal technology needs by focusing on a better user experience. 
• Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems.    

The opportunity 

The Protection Service Owner partners closely across the Security Technology Services (STS) organization, Information Security and business stakeholders to manage the end-to-end processes, support, and successful adoption of internal information security protection products and services. This includes analytics and reporting, service reviews, service improvements, service transition, introduction and readiness, product roadmaps, and other activities as identified pertaining to end-to-end service management.  The position will work with internal teams and stakeholders to drive the service management for internal security technology offerings.  

Your key responsibilities

• Educate and strategically consult with stakeholders on the key capabilities available through internal products and services meeting specific security controls  

• Understand industry trends, vendor products, and threat landscape in order to drive strategy and set, maintain, and communicate direction for protection capability delivery. 

• Understanding and advocating for business stakeholder needs to ensure we are deploying the right service capabilities at the right time to deliver maximum value to the business. 

• Support business case development defining protection capability value proposition to support product and services roadmap investments.  

• Maintaining a product scorecard and metrics to report on the usage, performance, effectiveness and health of service offerings.  

• Drive early adoption, service introduction, operational transition, and continuous life cycle activities for service offerings. 

• Drive service improvement and product compliance initiatives for portfolio.   

• Own and manage other BAU activities for assigned portfolio, such as audit support, documentation, license management, contract reviews, and miscellaneous "mini" projects that arise. 

Skills and attributes for success

• Understanding of core Information Security principles and experience driving product strategies and roadmaps for information security products 

• In depth knowledge of security applications and technologies, as well as operating system platforms including Cloud technologies, to support proper recognition and potential impact of new product or service introductions 

• Experience with developing C-Level reporting, participating in and driving discussions with senior leaders, and driving improvement action 

• Strong analytical acumen and solution orientation to influence and guide teams and leaders in the organization in support of avoiding financial, operational, and security risks to EY and our customers. 

• Experience developing and translating product/service capability vision into clear and defined business requirements to drive functional specifications and technical requirements. 

• Ability to facilitate communication amongst project leaders, peers and relevant department and cross-functional stakeholders to maintain alignment and awareness of current product state and vision. 

• Build and maintain strong relationships across all levels of a matrixed, geographically and culturally dispersed organization 

• Effective communication and analysis skills to break down complex issues, formulate solutions, and influence partners at various levels of the organization including senior and/or executive management. 

• Possess advanced knowledge of the Information Technology Infrastructure Library (ITIL) to drive compliance in Incident, Problem, and Change processes and drive as necessary. 

To qualify for the role you must have

• Degree in Computer Science or related discipline, or equivalent work experience 

• Approximately 8+ years working in a leadership position within Information Technology in a global firm 

• 3 years working with information security technology products and service offerings 

• Experience in endpoint security and global enterprise security tool implementations  

• Experience in project management, service introduction, and service readiness processes 

Ideally, you’ll also have

• Security certification such as CISSP or CISM preferred 

• ITIL v3 Foundation Certification a plus 

What we look for

• Deep critical thinking skills demonstrating analytical and systematic approach to problem solving 

• Experience working in a global virtual environment 

• Excellent interpersonal, communication and presentation skills 

• Good judgment, tact, and decision-making ability 

• Ability to understand and integrate cultural differences and motives and to work with cross cultural teams. 

• Ability to deal with ambiguity and change, and exercise appropriate time management to meet deadlines 

• Ability to work autonomously but also within a team environment where necessary      

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations –  Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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