Remote Access Product Engineer

Remote Access Product Engineer

Location: Wrocław
Hybrid model: 2 days office/3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 350,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day.  Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients.  Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.

EY Technology supports our technology needs through three business units:

Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly.

Enterprise Technology (ET) – ET supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. ET will also support our internal technology needs by focusing on a better user experience.

Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems.  

The opportunity

This exciting role is inside the Remote Access Product team, part of the ESPM, Network Product team in Enterprise Technology. In the role of a Remote Access Product Engineer, you'll be responsible for the design, engineering, documentation and release of Remote Access Products and technology components.  This will include ensuring key technologies associated with remote access technology and controls across all aspects of the EY environment are suitably designed and modified to enable the production release of Remote Access Product initiatives. Additionally, you will provide consulting services to other teams, as well as acting as a level four escalation for the Operations teams for complex issues.

Your key responsibilities

Your role is essential to the success of the team’s products, you will be providing consultative engagement in the most complex problem management activities, thus helping to drive client satisfaction, demonstrated using various KPIs and metrics. You’ll be responsible for Solution Design and Engineering in conjunction with our Managed Service Provider [MSP], Solution Certification, Documentation and Operational Escalation support.

In the Solution Design aspect, you will create designs based on industry best practices, solid engineering principles while clearly ensuring fit for purpose localization. As part of solution certification, you will ensure appropriate software versions have been selected, reviewed and appropriately tested.  Deployment planning and management allowing the technology estate to be updated by deploying certified code and configurations globally. 

In the Service Documentation aspect, you will develop and maintain documentation for configuration guidelines and templates.  Document new services as built for handover to the Operations team and provide consultancy on service operationalisation.

Skills and attributes for success

• Create designs based on industry best practices, sound solid engineering principles incorporating both local and global requirements while clearly understanding that one size does not fit all
• Advanced skills in planning, designing and troubleshooting complex security environments including delivering projects within scope and budget
• Able to make technical decisions in support of Architecture, Strategy, Service Management and Operations functions within the project and escalated troubleshooting contexts
• Demonstrated experience in dealing with external vendors and suppliers in the network industry
• Excellent knowledge of remote access technology, environments, management and monitoring tools associated with EY security systems

To qualify for the role, you must have

• You must be a Self-starter who can operate without direct supervision on multiple complex projects and tasks in parallel
• Present complex and difficult messages skilfully, using a variety of media and methods. 
• Produce writing that contains clear, precise descriptive language. 
• Experience with infrastructure implementation/management, service/operations management, etc.
• Maintains awareness of related new and emerging technologies.
• Knowledge of Windows and Mac Operating systems specifically around networking.
• SIEM reporting and data mining capability.
• Intermediate scripting knowledge, preferably Python and bash (Linux), PowerShell (Windows)

Technology requirements:

• Zscaler Cloud Security technologies
• SonicWall VPN technologies
• SD-WAN awareness preferably Versa
• Wider cloud technologies, SAML Integrations, Azure AD
• Firewall (Check Point/Palo Alto/Fortinet)
• In depth understanding of networking concepts, including IoT, IPv4 and IPv6 and how to deploy and configure in the security product set.

Ideally, you’ll also have

• Bachelor's degree in a technical discipline such as Engineering or Computer Science or a related discipline, plus an industry accreditation or equivalent work experience
• Demonstrable experience in various aspects of Security technology infrastructure design and implementation.
• Security related Professional qualifications
• Service management qualifications [ITIL Foundation]

What we look for

We look for inclusive, proactive, high achieving team players who show a passion for the technology and services that it delivers.  We are a small team, in diverse locations providing a service at global scale.  This will necessitate an individual who is flexible in their working patterns with a strong work ethic to do the right thing at the right time – even if that is late evening or at weekends.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations –  Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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