Operations & Projects Manager

Operations & Projects Manager

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

The opportunity

EY Global Delivery Services (GDS) brings together 38,000 specialists providing IT, HR, finance, project management, and strategic business services to EY member firms, as well as support to clients worldwide. EY GDS Risk Management Services (RMS) delivers compliance-related processes to ensure seamless, consistent, and high-quality client service globally.

We are looking for an Operations & Projects Manager to join our global RMS Team. If you enjoy streamlining processes, driving operational excellence, and collaborating across global teams, this role is an excellent fit.

Your key responsibilities

• Supporting day-to-day operational decisions and strategic initiatives, contributing to operational efficiency and continuous improvement across the location.
• Assist in transformational projects, helping ensure alignment with organizational goals and timely progress.
• Support financial management activities of the location, including monitoring budgets, reporting, and forecasting.
• Assist with headcount planning and monthly tracking to help ensure staffing aligns with business needs.
• Support RMS PL budget-related activities for programs such as education, integration, rewards & recognition, and employee engagement initiatives.
• Help maintain an overview of strategic operations, including hiring pipelines, operational challenges, and performance indicators.
• Support client visits and other leadership engagements, including preparation of materials, presentations, and follow-ups.
• Assist as PMO for transformation projects, helping track progress, risks, and alignment across teams.
• Provide oversight support for various HR initiatives.
• Prepare and maintain reports, dashboards, and presentations to assist leadership with data-driven decisions.
• Identify potential process improvement opportunities and support implementation to enhance operational effectiveness.

 To qualify for the role, you must have

• Proven experience in operations, HR, or project support within a corporate or global service environment.
• Exposure to transformational or change management projects, including process improvement initiatives.
• Familiarity with budget monitoring, financial reporting, and headcount planning.
• Experience in preparing reports, dashboards, and presentations for leadership.
• Knowledge of HR processes, including onboarding, performance evaluation programs, rewards & recognition, and employee engagement initiatives.
• Strong understanding of global organizational structures and multi-stakeholder environments.
• Bachelor’s degree or equivalent in business, management, HR, or related field; advanced degree or certifications are a plus.

Skills and attributes for success

• Strong collaboration and interpersonal skills, with the ability to work closely with leaders and cross-functional teams.
• Highly organized and detail-oriented, capable of managing multiple priorities simultaneously.
• Analytical mindset with the ability to contribute to data-driven decision-making.
• Proactive, solution-oriented, and comfortable working in a dynamic and changing environment.
• Excellent communication skills, both written and verbal, with the ability to prepare clear and professional presentations.
• Strong adaptability and learning agility, able to quickly understand new processes and contribute effectively.
• Demonstrates discretion, professionalism, and reliability in handling sensitive information. 

What we look for

We are looking for a proactive and collaborative professional who enjoys supporting leaders and teams in achieving operational excellence. You thrive in a dynamic, global environment, are comfortable contributing to projects and processes, and have a strong sense of accountability combined with the ability to work flexibly across multiple priorities.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.