Office Connect Regional Lead - EMEIA

Office Connect Regional Lead - EMEIA

Location: Wrocław
Hybrid model: 2 days office/3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.
 

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 400,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure.

Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with office connect group, business regional managers, real estate and key stakeholders to plan and support office connect product needs to meet the increasing pace of the business across the regions. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

The opportunity

This is a great role within ESPM/Office Connect organizations.  Your EMEIA regional leadership, customer centricity, vendor and product management experience  will be critical to support the office product business needs and strategy across EMEIA region.  You will become the key stakeholder’s technology trusted advisor for the Member firms, Network leadership and key Office Connect  stakeholders.

This is a role that will allow to expand managed services, vendor management, strategy and planning, getting results thru others, strategy, financial and planning skills to the next level.  

Your key responsibilities

• Responsible for gathering, assessing, and understanding the stakeholder/Member Firm technology needs to enable Wi Fi Cloud technology transformation.
•  Provide sustainable solutions based on country regulations and MF infrastructure
• Accountable for providing the EMEIA sub regions/country/office strategy and vision for marketing office connect product portfolio.
• Fosters collaboration with internal and/or external support groups to align technology solutions with business strategy and priorities.
• Enables and maintains effective relationships with regional stakeholders and technology leaders and serves as the champion and product owner of Office Connect Product across the region.
• Supports stakeholders with solid investment business case for the office connect products and solutions needed across the regions, integrating the financial, resources and technology needs.
• Proactively manages any business risks and timely puts in place a mitigation plan with stakeholders & support groups to ensure offices in production provide a reliable connectivity and user experience.
• Builds and leads a high performing team with solid focus on customer value through coaching, fostering accountability, innovation and teamwork.
• Manages and validates data for the sub regions is always up to date and accurate, such as HW/SW inventory, offices EOL risks, decommission, projects information, budget, accruals, etc

Skills and attributes for success

• Can effectively communicate with business leaders and key stakeholders both in and outside the region.
• Passionate about customer centricity.
• Capable to work within a global environment and flexible to different time zones.
• Experience working under ambiguity, change, tight timelines and pressure.
• Capability to achieve results thru others; always empowering a strong teamwork as support groups won’t report directly to you.
• Financial basics such as: budget, accruals, P&L, depreciation, etc.
• Extensive influencing skills, ability to be aware of surroundings and adapt your style accordingly.
• Analytical curiosity to challenge the 'status quo' through a fact-based approach.
• Ability to identify and target simplification of process, diversify office connect product portfolio & accelerate adoption within the subregions.
• Proficiency with design and monitoring of dashboards and process to continuously draw focus to quality, reliability and integrity to gain key insights into customer experience.
• Experience with Cisco Catalyst and Cisco Meraki products.
• Flexibility to work in different time zones and support groups across different regions like APAC or AMS.

Person needs to be based in EMEIA region to support this region time zone

To qualify for the role you must have

• Bachelor's degree on engineering, science or business management.
• 8+ years of experience in management positions, with minimum of five (5+) years of internal/external IT experience and a strong background on customer experience/business relationship management.
• Financial basics
• Customer-obsessed/passionate about employee experience and impact of technology capabilities on our employees.
• Skills to creatively apply IT to solving business problems, with a focus on customer needs and expectations.
• Data-guided, analytical approach with the ability to formulate and translate insights into action with measurable results.
• Excellent understanding of office connects product portfolio and ability to bring knowledge to help facilitate the growth and adoption across the regions.
• Ability to operate effectively in a global multi-cultural environment and drive harmonization and standardization.
• Demonstrated ability to communicate complex technical information to a diverse business audience.
• Experience developing, managing and presenting business cases and strategic plans.
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change.

Ideally, you’ll also have

• EMEIA region background
• Product Certification
• Technical background (LAN + WLAN) or certification
• Experience working/leading in networking areas as: engineering, implementation and operations. (This position requires a solid technical background to solve daily technical business needs with stakeholders)
• ITIL
• AI and Automation
• Cloud Computing
• Project management
• Business management
• Service management
• Asset/Inventory management
• Vendor management
• Financial management
• Basic skills of Power BI, SharePoint and MS Teams

What we look for

Office Connect is looking for a transformative and inclusive leader that will be pillar to Office Connect evolution within ESPM.  This leader must have an obsessed customer centricity and a passion to develop the leaders of the future.  This person will play a critical role to keep reinforcing partnership, teamwork and differentiated user experience in everything we do.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations –  Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline.