Metrics and Reporting Analyst

Metrics and Reporting Analyst

Location: Wrocław

Hybrid model: 2 days office/3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery centre network by EY.

The opportunity

Metrics and Reporting is a sub-function under Enterprise Technology - Service Management. The mission of Metrics and Reporting provide centralized dashboard reporting capabilities by building Power BI dashboards, Performance Analytics, data models with deep insights into IT Service management for EY Technology function.

Your key responsibilities

• Develop and maintain reports, dashboards, and scorecards that track key business metrics.
• Analyze data to identify trends, patterns, and insights that can drive business decisions.
• Collaborate with IT and data teams to ensure data quality and the integration of reporting systems.
• Work closely with business units to understand their reporting needs and deliver tailored solutions.
• Continuously evaluate and improve reporting processes and tools for efficiency and effectiveness.

Skills and attributes for success

• Good knowledge of IT Services functions and ITIL.
• Experience in Reporting and data analytics tools like Power BI, Tableau.
• Experience in data science skills with built or using ML models with R, Python for solving business problems.
• Possess an innovative mindset, open to share new ideas and work comfortably within global teams.  

To qualify for the role, you must have

• Prior experience with Reporting, Power BI and data science.
• Working experience with ServiceNow, preferably worked on Azure with data lake, ML models using R, Python.
• Excellent English language skills (verbal and written).

Ideally, you’ll also have

• Experience with data summarization and visualization tools
• ITIL v3 or v4 Foundation training, or higher level of ITIL Certification.
• Understanding of Agile methodology.
• Certification on Azure, and data science.

What we look for 

• An eye for quality and the ability to work proactively.
• Excellent communication skills
• A team player, able to self-motivate and motivate others in a global/virtual environment.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations –  Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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