Learning Deployment Specialist - Supervising Associate

Learning Deployment Specialist – Supervising Associate

Location: Wrocław - 2 days office/3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

The opportunity

This role offers you the chance to become a key part of our dynamic, virtual Global Learning Deployment team, working from 20+ locations worldwide. You’ll bring new ideas and a fresh perspective to our work across EY. We offer flexible working, a multicultural and multinational environment, opportunities for travel, and best-in-class teaming and collaboration.

As a Senior Associate, you will play a crucial role in bringing learning content to life for EY professionals, helping them continuously learn and develop, and contributing to EY’s purpose of building a better working world.

Period: 6 months

FTE: Full time

Your key responsibilities

• End-to-end deployment of Global Executive learning courses and programs, through multiple delivery channels (webcasts, virtual classroom, physical classroom) and platforms (MS Teams, Zoom, etc.).
• Take care of participant management, pre-work/post-work, communication.

• Source facilitators (internal and external) and ensure they are adequately prepared for course delivery.

• Project manage larger scale and more complex learning events (virtual/physical).
• Source venues and vendors following Procurement processes and guidelines.
• Support Global deployment projects and activities.
• Support Learning Deployment Manager and Learning Deployment Lead in their priorities and execution.

• Manage stakeholder relationships by collaborating with regional program managers and learning stakeholders, providing updates through emails and monthly calls

• Supervise junior Learning Deployment Specialists in the team.
• Run learning consumption reports for multiple courses and curriculum.
• Liaise with supporting teams around learning administration.
• Take responsibility for CE and US CPE credits following relevant processes and procedures.
• Monitor consumption, costs and satisfaction for multiple courses and curriculum, provide recommendations for improvement.
• Contribute to continuous projects of simplification, automation and digitalization of the processes and procedures.
• Contribute to continuous improvement of internal practices to best-in-class deployment standards.

Skills and attributes for success

Technical skills:

• Strong project management skills.
• Strong knowledge and application of MS Excel.
• Strong organization, time management and prioritization skills.
• Knowledge of learning deployment and administration processes an advantage.
• Knowledge and hands on experience of ServiceNow and SuccessFactors an advantage.

Business skills:

• Strong communication and collaboration skills across different geographical locations
• and cultures.
• Ability to work effectively in a virtual environment.
• Ability to work effectively in a dynamic, fast-paced environments, with focus on delivery and high quality results.
• Ability to work on multiple projects in parallel in an organized and coordinated way.

Quality and risk management:

• High performer with top working standards and ability to deliver high quality and consistency of work.
• Provide exceptional client service to stakeholders, learners, facilitators and Regions.
• Ability to identify potential risks and problems and suggest effective solutions.

Leadership skills and behaviours:

• Positive and can do approach, high energy and enthusiasm.
• Growth mindset, flexibility, adaptability to change.
• Embracing teaming, collaboration, sharing.
• Creativity and out of the box thinking.
• Taking personal responsibility for a continuous learning and development, adopting new tools and technology.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

What we look for

High performer with top working standards, dynamic, flexible, out-of-the-box thinking, organized, solution oriented, inclusive, team player who is ready for a new challenge.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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