Junior Business Support Specialist with German

Junior Business Support Specialist with German

Location: Wrocław/Warsaw
Hybrid model: 2 days office/3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

The opportunity

Joining EY Global Delivery Services Poland, you will become a part of a very dynamic team with the possibility to make your mark. So, whenever you are interested in being right at the heart of that challenge, we have interesting opportunities for you

Your key responsibilities

• Newsletter creation, including topic preparation (TQ, FAQ), wording, and formatting.
• Monitoring and analyzing global product alerts related to the German market, ensuring timely communication to stakeholders.
• Coordination of participant enrollment and management of learning materials for training sessions.
• Collaboration with trainers to schedule sessions, coordinate logistics, and provide administrative support.
• Maintenance and updating of training guides and materials to reflect current content and best practices.
• Management of participant data, ensuring secure access to training materials.
• Follow-up with participants post-training, sending relevant materials, and collecting feedback.
• Adjustment of guidance according to specification, collaborating with subject matter experts for content inclusion.
• Formatting guidance to enhance readability and user-friendliness.
• Overseeing the publishing process to ensure timely release of updated guidance.
• Acting as the main point of contact for Championchat, managing discussions, and publishing announcements.
• Collaborating with support teams to effectively address user queries.
• Manage Shared Mailbox Project Team: redistribute incoming emails to designated team members, ensuring prompt attention and response

Skills and attributes for success

• You are detail oriented and eager to analyse and solve process cases. 
• You have exceptional customer service skills, including responsiveness and commitment to quality is one of your strong side.

To qualify for the role, you must have

• 1-3 years of professional experience in similar role
• You are fluent in German language (written and oral)
• You have a good English knowledge (written and oral) 
• You possess a good knowledge of MS Office package (Excel-PowerPoint and Outlook)
• Excellent communications and organizational skills

Ideally, you’ll also have

• Self-educate and seek additional knowledge
• Ability to prioritize workload and deliver outputs within deadlines
• Strong communication and partnering skills with people of all levels of the firm

What we look for

We are interested in hiring a English or German-speaking candidate, team player with strong communication and organization skills as well as proactive attitude, with high level of energy. You should be able to independently complete your regular responsibilities according to deadlines, communicate with other teams in order to resolve daily challenges and show professionalism while day-to-day contact with EY clients and partners

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations –  Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning:You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. 

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. 

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers to the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build. 

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline