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IT Support Services

Location:  Wrocław
Other locations:  Primary Location Only
Salary: Competitive
Date:  26 Sep 2024

Job description

Requisition ID:  1542382

Support Services

 

Location: Wrocław
 

 

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

 

The opportunity

 

As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring that your customers have the support they need to effectively utilize technology in their day-to-day work.  Join us and build an exceptional experience for yourself, and a better working world for all.

 

Your key responsibilities

 

  • Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or remote
  • Troubleshooting and Problem solving: Laptop break-fix, application, and network connectivity issues
  • Service Now ticket management; prioritizing tickets and awareness of SLAs
  • Supporting Microsoft Windows and MAC operating systems
  • In-depth knowledge of Microsoft applications: Outlook, Teams, OneDrive
  • Asset management: involves understanding how to track and manage hardware assets from acquisition through disposal.
  • Conference room support.  Technology may include Microsoft Surface Hubs, Crestron, Condeco, Microsoft Teams Rooms, AV equipment (speakers, cameras, and monitors/kiosks), meeting room checks.
  • Printer support (installation, configuration, and troubleshooting)
  • Event and Meeting Support (may occur on-site or off-site)
  • Client site support (travel to support EY employees at a local client engagement site)
  • Server Room support: Provide remote hands support while guided by our global network techs (checking ports, tracing cables, rebooting hardware, upgrading devices). Occasional after-hour support may be required
  • VIP/White Glove support

 

Skills and attributes for success

 

  • Outstanding customer service skills
  • Excellent communication skills
  • Great team mentality
  • Self-motivating, organized, detail oriented, ability to multi-task
  • Desire to learn and build a career as unique as you are

 

Experience requirements:

  • 2+ years of on-site technical support experience

 

What we look for


Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing environment. An effective communicator and ability to make things happen in a dynamic organization.  You should enjoy learning new things and have the ability to thrive with competing priorities and stakeholders.  If you're ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference, this role is for you.
 

What we offer

 

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations –  Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

 

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

 

About EY

EY | Building a better working world

 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

 

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

 

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions

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