Global Process Owner (GPO) - Account Support

Global Process Owner (GPO) – Account Support

Location: Wrocław - 2 days in office / 3 days remote

Let us introduce you to the opportunity at EY GDS Poland – part of a globally integrated, high‑performing service delivery network. 

The opportunity

As the Global Process Owner (GPO) – Account Support, you will play a critical leadership role in shaping and governing end‑to‑end Account and Engagement Support processes across EY GDS. Acting as the global custodian for these processes within the Quote-to-Cash (Q2C) lifecycle, you will ensure they are standardized, scalable, and aligned with EY’s global Finance strategy.

Working closely with Global Finance, Regions, MST/ET, Mercury Governance Boards, and strategic vendor partners, you will drive continuous improvement through process optimization, automation, and the adoption of AI and digital solutions.

This is a high-impact, globally visible role with strong exposure to senior stakeholders, focused on enhancing efficiency, quality, and control while enabling EY’s client-serving teams.

Your key responsibilities

• Act as the global owner of Account and Engagement Support processes delivered through EY GDS across the Q2C lifecycle
• Drive process standardization, governance, and continuous improvement aligned with EY’s operating model
• Design and optimize workflows leveraging automation, AI, and digital solutions
• Act as the quality gatekeeper, ensuring adherence to global standards and effective change governance
• Serve as the escalation point for critical process issues, control failures, and service risks
• Oversee outsourced service delivery, ensuring quality, efficiency, and cost optimization
• Manage vendor relationships, including SLAs, KPIs, and governance forums
• Lead initiatives to improve productivity, reduce costs, and simplify processes through innovation
• Strengthen control frameworks and ensure compliance with internal policies, SOX, IFRS, and US GAAP
• Support audits through effective documentation, issue resolution, and continuous control improvement
• Build strong relationships with global stakeholders and drive adoption of process and technology changes
• Partner closely with the GDS ES Account Support Leader to deliver high-quality service and drive strategic initiatives

Skills and attributes for success

• Strong leadership and ability to influence senior stakeholders in a complex global environment
• Strategic mindset combined with hands-on process improvement experience
• Ability to drive change, innovation, and continuous improvement
• Strong problem-solving and analytical thinking skills
• Excellent communication and stakeholder management capabilities
• Ability to navigate ambiguity and drive clarity in global transformation initiatives
• Collaborative approach and ability to work across functions, regions, and teams

To qualify for the role, you must have

• Significant experience in global process ownership, governance, or enterprise service delivery
• Proven track record in process transformation, automation, and continuous improvement initiatives
• Experience managing outsourced or vendor-delivered services
• Strong understanding of risk management, internal controls, and compliance frameworks
• Experience working in complex, matrixed, global organizations
• Strong communication and presentation skills

Ideally, you’ll also have

• Experience in professional services or client-serving environments
• Exposure to automation tools, AI solutions, analytics platforms, or low-code technologies
• Certifications or experience in Lean Six Sigma, Agile, or Change Management
• Familiarity with Quote-to-Cash processes and financial systems in a global organization

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations –  Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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