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Cross Border Travel Support - Strategic Market Associate Director

Location:  Birmingham
Other locations:  Anywhere in Region
Salary: Competitive
Date:  Nov 18, 2023

Job description

Requisition ID:  1441417

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.


The opportunity

The CBTS Strategic Market Support is a key role in the Cross Border Travel Support Team (CBTS) and reports into the Director of CBTS. CBTS is part of Risk Management.  Strategic Market Support is focused on aligning with specific regional needs of our clients, resulting in value add to the business while mitigating risk to EY.  This role will support any new initiative or segment focus that arises, working to understand the emerging business needs and how best CBTS can support these needs within the global framework. 


On an ongoing and regular basis this role will handle the support for the Meetings and Events team with any cross border initiatives. Remote work support will be a part of this role. This support will continue to change as EY embarks to understand the possibilities. 


This role will take on special projects at a leadership level on an as needed basis. Projects include but are not limited the assessment of new approaches to how we work. Projects will always include the Operations leader. Duties and activities will change as the business needs change. 

Your key responsibilities


  • Implement CBTS Operating Model for any new market segment or specialty group as the needs arise. This will be a significant focus when these needs are identified
  • Development of new approaches to workflow with the Operations leader of CBTS.
  • Acts as a point of contact for the Meetings and Event team to assess and assist with cross border needs. 
  • Will work with Director of CBTS on Remote work. This includes answering inquiries as they come in, connecting with leadership as needed to explain the risks. Support policies as countries decide how to approach remote work and work on development teams as needed. 
  • Coach and develop team members

Skills and attributes for success


  • Self-assured individual with confidence to convey complex information in a way that can be easily comprehended by our customer (e.g., risks, costs, engagement economics) 
  • Strong track record in leading diverse, cross-border teams
  • Experience working in a professional services or similar environment
  • Strong education foundation or relevant work experience
  • Able to develop strong relationships with stakeholders across all levels of the organization, all areas of business and supporting functions
  • Able to proactively identify required activity and effectively self-manage
  • Diplomatic, confidential, tactful and able to conduct yourself with a calm professional manner at all times
  • Partner with the business to understand and consult with them on their business and build a collaborative working relationship
  • Able to probe/ask leading questions to understand the situation fully and provide the appropriate guidance. Draw on experience when applying concepts and guidelines
  • Mobility experience with a strong understanding of immigration and tax issues (Payroll, Income Tax, Social Security etc) derived from having worked in a Mobility, Expatriate tax or Immigration role.  Knowledge can be specific to a country or range of countries or they may have advanced knowledge of either immigration or tax. This is a plus but not necessary.
  • Strong financial knowledge   


To qualify for the role you must have


  • Exceptional leadership and influencing skills 
  • Be a strategic thinker
  • Excellent business acumen and commercial mindset
  • Good judgement when to intervene with a case / situation
  • Where relevant in this role understand the external market, including managing culturally diverse clients
  • Proficient with Firm standard technology including Windows, Excel, Word, Intranet and Case Management tools
  • Global mindset, with the ability to work and consult in a virtual environment


Ideally, you’ll also have


  • Experience in a professional services organization


What we look for


  • Good presentation skills, professional presence able to interact with all levels and convey complicated material. 


What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: 


  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.


Please apply to this role only through the ‘Apply’ link (not through the local office). Your application will then be routed to the appropriate recruiting team. 


The exceptional EY experience. It’s yours to build.



EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.  

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