Change Coordinator

Change Coordinator

Location: Wrocław

Hybrid model: 2 days office/3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Join our Service Adoption team to help support the important business enablement functions that keep our organization running strong. As a professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability.

Enterprise Technology provides reliable, secure, and resilient technology services and solutions to support over 400,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure.

Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

The opportunity

The Change Coordinator is expected to establish and lead large, complex projects within ESPM and Infosec groups. They will be responsible for understanding products that require the building of business change campaigns, creating awareness, deploying products in an optimized manner whilst driving adoption through various channels across the EY estate. The role requires an understanding of digital adoption for user classification across the adoption curve to drive different behavioral ways to increase productivity. Stakeholder management is essential across the multiple business and technology domains, key suppliers, EY legal and risk communities, as well as senior leaders across the firm. The incumbent must understand market / user demands, have built, and run adoption campaigns in the past in scale, have a firm voice and opinion, whilst also possessing the project management skillset to plan, report, communicate, drive etc.
This is a non-client facing role.
Great flexibility to work from a home office with limited travel.
This role is guided by the Service Adoption Change Management Lead.

Your key responsibilities

Interactions

• Be personally accountable for delivering complex enterprise-wide business-enabled technology adoption programs. 
• Build and maintain effective working networks of resources across EY
• Work across a matrixed organization across the global geography. 
• Be skilled at presenting information to key leaders and stakeholders individually or in a group

Project/ Program Management

• Get a full understanding of the product/s and scope.
• Develop product activation and adoption plans which are aligned with directives of key stakeholders
• Apply a product activation processes and tools to create a strategy to support adoption of the changes required by a project or initiative.
• Directly execute product activation processes and practices (change impact assessment, business case for adoption, communication, stakeholder management, lessons learned).
• Work with the appropriate EY Technology functions and external suppliers to ensure the coordination, integration, and administration of all related work plans 
• Identify potential points of contention for missed deliverables; create and implement strategies to mitigate shortfalls in timeline and budget 
• Anticipate problems before they occur; define the problem or risk; identify possible causes; work with team to identify solutions; select and implement most appropriate solution 
• Integrate product activation activities into project plans
• Evaluate and ensure user readiness

Supplier Management

• Define statements of work and deliverables for work products developed by other EY Technology functions and / or external suppliers
• Negotiate with suppliers for contractual matters
• Monitor supplier performance and takes steps to ensure performance and escalate as appropriate

Adoption

• Understand end user analytics and success metrics using PowerBI used for audience segmentation. 
• Building and executing campaigns in an optimized way across reflecting on success measures. 

Overall Management

• Maintain a broad perspective which encourages continual sharing of information for the benefit of the overall scope of the programs managed
• Actively communicate with program team members, management, and stakeholders 
• Contribute to the development of the function (including personnel, processes, metrics, and collateral)

To qualify for the role, you must have

Education:

• College degree in business or related technology field (Computer Science, Business Management, Communications, Organizational Change,etc.)

Experience:

• Approximately 8-10 years of experience leading and management complex people side activation and adoption projects in a senior project or program management role
• Developing large scale product activation and adoption plans that include readiness assessments, stakeholder analyses, success metrics, and communications activities
• Previous project / program work in the areas of end-user adoption, mobile, security and/or Microsoft M365 products and services
• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Experience establishing and maintaining active knowledge of the broad and complex EY technology estate
• Strong verbal and written skills with the ability to draft effective business ready communications to senior stakeholders
• Problem solving and root cause identification skills
• Able to work effectively at all levels in an organization
• Must be a team player and able to work collaboratively with and through others
• Experience across the full project management lifecycle
• Demonstrate adaptability having a primary focus but also executing multiple project assignments with varying scope
• Experience with agile models and practices
• Consultative questioning, influencing and critical / innovative thinking skills
• Advanced interpersonal and stakeholder management skills
• Supplier management capabilities 
• Budget management
• Business case development
• Staff (HR) management
• Experience managing indirect reports within Service Adoption (including employees and contractors)
• Experience managing indirect resources from other EY Technology areas assigned to program tasks
• Experience managing services performed by other groups
• Experience managing services delivered via SOWs and performed by external suppliers
• Assigned staff may be remote / work-from-home, requiring ability to manage across locations, cultures, and time zones

Ideally, you’ll also have

• PROSCI certification 

What we look for

Experience with people focused adoption programs that enable business change through rigorous analysis using toolsets to determine impact and stakeholder readiness.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations –  Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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