Change Community Network Manager

Change Community Network Manager

Location: Wrocław
Hybrid model: 2 days office/3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support our 400,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and top-tier technology infrastructure.

Our aim is to create a superior customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business experts to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices and the chance to make a real impact.

The opportunity

The Technology Influencer Network is a diverse and engaged community of enthusiasts. As the Change Community Network Manager, you will play a crucial role in driving awareness and best practices for technology products, enhancing the ways of working for colleagues across the organization. You will lead the network in participating in pilots and focus groups, providing valuable feedback on communications and functionality, and serving as the voice of the customer. This is a unique opportunity to be at the forefront of technological adoption and innovation within EY. AI has become an indispensable partner in our daily routines, you will play a crucial role influencing AI Champions to play a crucial part in the adoption of AI within our organization.

Your key responsibilities

• Build & Manage Change Champion Network: Develop and oversee a network of change champions to drive successful adoption of technologies such as M365, Security, Mobile and AI.
• Engage Audience via EY intranet and internal social media: Leverage EY intranet social media platforms to engage and communicate with key audiences, fostering a community of enthusiastic supporters.
• Content Creation & Publication: Create and publish engaging content, both self-created and from the Content team, to maintain excitement and interest in supported technology products and changes. Create bite size content and basic bite size videos to promote.
• Support Adoption of M365 and Other Technology Products: Act as a key player in promoting and supporting the adoption of supported technology products within the end user community.
• Lead Change Network Calls: Organize and lead Change Champion Network calls for a range of technologies, ensuring effective communication and collaboration.
• Collaborate with Global Change Lead: Work closely with the Service Adoption Global Change Management Lead to align strategies and ensure cohesive implementation of change initiatives.
• Planning, Strategy, and Execution: Develop and execute plans to grow the network, broaden its scope and reach, improve measurement, and sustain engagement.
• Content, Training, and Activities: Plan content, training, and activities to drive adoption of new technologies among end users. Collaborate with the Service Adoption Content Team and Training resources.
• Monthly Regional Network Meetings: Run monthly regional network meetings to ensure effective communication and collaboration.
• Present to Senior Management: Showcase the value of the initiatives to senior management across service lines and member firms and secure buy-in for support and engagement.
• Leverage Analytics: Assess the efficacy of network activities and identify behavior changes in technology usage that need to be driven across the organization.
• Enable Business Change: Ensure that EY Business Relationship Management (BRM) has an effective vehicle to drive key messages, and promote knowledge and training for new features, products, and technology change programs

Skills and attributes for success

• Change Management Experience: Proven track record in change management and developing change networks, with experience in managing large, global, matrixed, and virtual work teams, as well as cross-functional projects.
• Audience Engagement: Strong social media skills with experience in effectively engaging audiences, along with proven experience in training, communications, and engaging champion networks.
• Content Creation: Excellent skills in content creation and communication, including outstanding US English verbal and written skills, copywriting, and presentation creation and delivery abilities.
• Digital Marketing Expertise: Proficient in digital marketing technologies, including platforms such as Viva Engage, and familiarity with Microsoft 365 platforms and cloud roadmap operations.
• Collaborative Teamwork: Ability to work collaboratively with cross-functional teams, demonstrating strong business acumen, problem-solving skills, multitasking abilities, and expertise in stakeholder alignment.
• Technology Adoption Support: Experience in supporting the adoption of technology products, including behavior change to realize end user and business value.

To qualify for the role you must have

• 3 years of experience in senior stakeholder and business relationship management
• 3 years of experience in a comparable role
• 5 years of experience in IT business change and end user technology adoption
• College degree in business, technology field, communications, organizational change, etc.
• Change Management certification preferred
• Experience with Microsoft cloud services
• Experience with reporting and analytics and a strong bias toward data-driven decisions
• Experience with content production and planning calendars 
• Familiarity with gamification, leaderboards and other engagement tactics
• Experience with creating basic video production (e.g. Microsoft Clip Champ) for promotion

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations –  Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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