Customer Technology Manager

The opportunity: 

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

We are seeking a highly motivated, tech-savvy Delivery Manager interested in leading CRM projects .Our dynamically growing practice focuses on high value Digital Transformation and IT delivery projects, with solutions like Dynamics, Pega and Salesforce,  at their core. You will work collaboratively with our clients to support them with the implementation of a business-driven vision for their IT functions. You can expect a lot of independence and variety in this role, so you will also need the skill to be agile. We will appreciate if You are willing to take initiative and seek out opportunities to improve our current relationships and support prioritizing participation in practice initiatives to provide a long-term pipeline of projects for our firm. If you’re serious about progressing and ready to solve our clients’ most complex issues, this role is for you. 

Your key responsibilities: 

• Identifying organization needs and potential for business evolution
• Take end-to-end accountability for delivery and its results 
• Build and maintain relationships with the client and key stakeholders as a trusted expert with a broad perspective of both business and technological aspects in order to successfully deliver and implement the project 
• Plan, communicate and execute project tasks according to the highest standards 
• Lead both physical as well as virtual teams of consultants and developers involved in project delivery 
• Designing roadmaps & strategies for personalization and applied analytics
• Collecting requirements and designing business architectures for CRM and applied 
  analytics
• Combining different vendors withing one architecture
• Cooperation with technical architects and data science teams on both client and advisor side
• Business lead or project manager for deliveries of technological solutions, personalization and analytics
• EY.AI - in this role, your capabilities are augmented by artificial intelligence. With AI-powered solutions your analyses, insights and innovative ideas will reach a higher level. Starting with a series of training sessions, you will then use EYQ - your virtual assistant, along with other unique tools often available exclusively at EY. We continuously invest in innovation to provide you with a work environment where you can focus on the most interesting aspects of your job and create the best solutions for clients

Skills and attributes: 

• Business and technical Experience in delivering major programs involving CRM, Customer Data Platforms, Customer Intelligence and MarTech
• Ability to develop business requirements and functional designs to effectively demonstrate solutions that address customer requirements. 
• Hands on experience in facilitating requirements and design sessions 
• Exceptional customer facing skills 
• Being a great team player with experience in working in international teams 
• In-depth understanding of Agile and/or Lean concepts 
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery 
• Proven experience in leading a cross-functional teams, including solution architects, data architects, business analysts, report designers, consultants and service providers. 
• Experience in full cycle implementation and deployment of CRM, Customer Data Platforms, Customer Intelligence and MarTech solutions
• Very Good understanding of a key CRM architectural concepts  
• Keen attention to detail, problem solving and strong analytical skills 
• Demonstrated excellence at presenting complex development topics to both business executive and technical personnel. 
• Understanding of competitive CRM and MatTech technology
• Oriented on delivery of best quality products together with integrated team 
• Fluent English 

Your background: 

• Minimum 7 years of experience implementing CRM, CDP, Martech or Customer Intelligence solutions ideally in an international environment 
• 4+ years of experience consulting, as a marketing strategist or defining process and organizational design solutions in a business environment
• Proven track record of projects / programs where you have acted as a delivery manager 
• Professional certifications related to project or programme management (e.g. PMP, MSP, PgMP) and/or product management (e.g. SAFe) 
• At least Bachelor’s degree, preferably in engineering, computer science or marketing 

What working at EY offers: 

• A challenging position with a lot of responsibility and room for entrepreneurship in which you can optimally develop your talents. This also includes a tailor-made onboarding program. 
• Market-based remuneration and excellent fringe benefits. 
• A motivated and growing team. 
• A network of EY colleagues and partners with in-depth knowledge of business and technology in Financial and other industries. 
• Nice colleagues and an ambitious and informal corporate culture. We think it is important to enjoy our work. In addition to the challenging assignments that we are allowed to do for our clients, we find time for different joint activities like parties and drinks (virtual for now). 
• Qualifications and certificates.  
• Individual training plan. 
• Innovate EY – unique intrapreneurship program. 
• Flexible working hours and flexible working space. 
• Dedicated Career Counsellor. 
• EY Care & Wellness program. 
• Office with a nice view and in a prestigious location.