Contract & Commercial Manager

Contract & Commercial Manager

Location: Warsaw
Hybrid model: 2 days office/3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

The opportunity

EY Payroll Operate is part of the Global Compliance and Reporting (GCR) service offering of EY. Payroll Operate is on a transformational journey. The vision is for EY to become one of the top payroll operate outsourcing service providers globally. EY’s Global Delivery Services (GDS), the shared services arm of EY, is unique amongst the Big4 firms, operating as one global team across multiple countries.

For EY Payroll Operate to achieve its stated vision, the key to its success lies in adding a new, globally industrialized way of working, adopting a central delivery model through our GDS delivery centers. This transformation combined with our in-country compliance capabilities will drive a better client experience whilst creating margin expansion and enable the Payroll Operate growth gaining significant market share for EY in the industry.

Your key responsibilities

• Responsible for partnering with the Global Payroll engagement teams for managing the contracting process (SOW, Change Requests etc), for clients or a portfolio of clients pre-handover to Transitions & Operations.
• Strategic thinking and leadership experience with an emphasis on client engagement/ relationship management and communication at all levels within an organization. Facilitate and coordinate multiple deadlines, create cohesive teams, and respond quickly to management requests.
• Collaborate with engagement teams, third parties, and client counterparts to own the timely completion of contracting deliverables
• Develop/ co-create standard service agreements defining scope of services, commercials, service level agreements (SLAs) with focus on commercial clauses such as limitation of liability, termination, payment terms, SLA credit etc to in accordance with EY’s standard agreement clauses and covering the Payroll Operate service interests. Act as a gate-keeper for such documents
• Central ownership on Statements of Work, Change Requests, Arrangement Letters, Subcontracts, Non-Disclosure Agreements, Amendments working with project leadership to provide timely reviews and quality contractual documents
• Liaise with Finance, Legal, Delivery teams to review commercial calculations, compliance and consistency of the contract terms, identify contract and commercial risks and issues
• Follow approvals with client, third parties & internal stakeholders, digital signatures and release of contracts all concerned parties
• Report to EY GDS Contract Leader and assist to implement contract management best practices

Skills and attributes for success

• Minimum 10 years in contract & commercial management
• Graduate / Post-Graduate in Commerce or Law or Master’s in Business Administration
• Strong commercials and contracting expertise in a client service environment – typically from a BPO/ ITO service industry
• Proven track record of owning at least 2 to 3 end to end large commercial deals in a third party outsourcing environment, part of the Sales Operations / commercials group
• Should have client relationship skills and account management in a third party outsourcing environment
• Strong negotiation experience with internal and external stakeholders with ability to drive consensus and resolve conflicts is a key success criteria to the role
• Experience in developing cross functional teams in a multi-disciplinary practice and ability to lead a team of experienced professionals
• Good understanding of the overall outsourcing service industry, preferably exposure to Payroll or HR outsourcing services
• Proven ownership of delivering on strategic projects
• Expert numeracy skills, attention to detail and accuracy
• Excellent presentation and interpersonal skills

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations –  Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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