Account Manager with German

Account Manager with German

Location: Warszawa/Wrocław
Hybrid model: 2 days office/3 days remote
 

Account Manager with German

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

The opportunity

The GDS Account Manager in GDS is primarily responsible to work with the with account leadership to support the planning and implementation of the account activation strategy. The GDS AM will closely work with the Global Client Service Partner (GCSP) and Client Executive (CE) to drive global account activation; drive account management excellence; sales and program management; and account communications & administration and will perform all the activities that doesn’t require client proximity. He / She ensures that all locations and Service Lines (SL) of the firm are actively engaged around our global accounts and that we deliver Exceptional Client Service (ECS) in all internal and external encounters. This role will be aligned to GCSP / CE / account team and will be based in a non-client proximate location.

Your key responsibilities

Account Management & Acceleration Support: 

• Implement global Account Activation Center of Expertise (CoE) strategy, methodology and processes at Account level 

• Co-develop account strategy working with account leadership and drive global execution of account plan 

• Support account team in driving service line planning activity and account integration 

Sales and Program Management:

• Coordinate the pursuit process for opportunities, working closely with key partners   

• Own and manage the Client Relationship Management (CRM) process 

• Manage the account pipeline process and drive discipline across global team 

Information and Knowledge Management:

• Administrative Support – Meeting scheduling and any other administrative tasks 

• Global Sector/Industry – Identify market trends and EY insights

• Build and manage a repository of team information (i.e. MSA, Rate Card, SOW templates, onboarding documents, team process documents, qualifications, etc.) and guide team on how to access and use

Marketing Management:

• Development and execution of account marketing plan to include

• Distribution of thought leadership and/or event invites to relationships targets

• Alumni relations 

Communications and Administration:

• Serves as subject matter expert for all information related to the account 

• Leverage EY resources to support the account 

• In consultation with account leadership manages Account specific events, identifies and leverages targeted thought leadership 

Analytical/Decision Making Responsibilities: 

• May be required to make decisions on behalf of Partners to expedite results

• Influences without direct authority, frequently providing coaching and input to a high level of firm leadership

Skills and attributes for success
 

• Project Management – experience building and managing project plans

• Presentation/Analysis – experience building .ppt presentations or discussion documents to explain a strategy, process, or relationship history; experience using .xls to analyze data for purpose of generating insights on trends within data set

• Professional maturity to confidently interact with Account Partners. Demonstrate a level of assertiveness, authority while communicating with the Senior Stakeholders and ability to articulate the view points in a succinct manner

• Communication – Demonstrate effective communication at levels of the organization. Understand the nuances, ability to listen effectively, have a global mindset and operate effectively across borders inclusively

• Consultative – demonstrated ability to approach problems and/or projects through effective question/answer techniques to identify needs/issues/desired outcomes and propose solutions to meet needs/issues/desired outcomes

• Emotional Intelligence – demonstrated understanding of different working/personality styles and appreciation of need to flex approach and message to effectively engage

• Networking – demonstrated ability to create networks within a company and use the networks to navigate across an organization for purpose of getting information to answer questions that arise across account

• Ambiguity – personality that is conducive to highly unstructured environments and situations

• Entrepreneur/Proactive behaviors – desire to make the role their own and to create opportunity areas to involve themselves in day-to-day operations

To qualify for the role, you must have

4+ years working in a professional services firm delivering operational enablement service to teams in different geographies plus previous sales, marketing, business development experience would be preferable

Ideally, you’ll also have

•    Account Management and data reporting skills
•    Exposure to tools like Tableau, PowerBi etc.
•    Credible experience working in a fast-moving, client-driven environment 

Technologies and Tools:
•    Microsoft 365 Products, Apps, and Services
•    Experience using Procurement portals (i.e., SAP Fieldglass or Ariba)

What we look for 

•    A Team of people with commercial acumen, technical experience, and enthusiasm to learn new things in this fast-moving environment
•    A professional with strong interpersonal skills - confidence, maturity & ability to build strong client relationships 
 

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations –  Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

•    Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

•    Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

•    Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

•    Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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