AI-driven process optimization lead

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.​

Join EY and help to build a better working world.

The opportunity

Are you passionate about transforming service delivery through cutting-edge AI solutions and Lean thinking? We are looking for a strategic, process-focused professional with deep AI expertise to join our team and help us reimagine how we deliver value.

Your key responsibilities

• Reviewing and mapping current service delivery processes to identify inefficiencies and automation opportunities, engaging in service research.
• Evaluating and recommending AI-driven solutions to enhance operational performance and customer experience, developing process strategies.
• Collaborating with business process owners, IT teams, and developers to align AI initiatives with business goals.
• Leading or supporting implementation of selected AI solutions, ensuring measurable impact and continuous improvement.
• Promoting a culture of innovation, experimentation, and data-driven decision-making.

Skills and attributes for success

• Process Excellence: Proven experience in analysing and optimizing service delivery processes using Lean methodologies.
• AI Expertise: Strong understanding of AI capabilities, trends, and practical applications in business operations.
• Strategic Thinking: Ability to identify high-impact opportunities for AI deployment across service workflows.
• Project Leadership: Experience leading cross-functional initiatives from discovery to implementation.
• Communication: Excellent verbal and written communication skills in English, with the ability to influence stakeholders at all levels.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today.

Salary: 4200 – 4700 eur gross

EY  |  Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.