Office Services Clerk and Administrative Assistant

The opportunity

You’ll join our Enterprise Support Services (ESS) team, helping to support the important business enablement functions that keep our organization running strong. You will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. 

The hybrid role of Office Services Clerk and Administrative Assistant provides both administrative and facilities support to internal and external clients, while working in tandem with your ESS colleagues. You are a driven administrative professional who is solution-oriented, while striving to understand and anticipate customer’s needs to exceed expectations. This role requires in-person presence four to five days per week.

Your key responsibilities

Office Services

• Greeting visitors:  Receive and welcome visitors to the office in a professional, courteous manner
• Answer queries, direct calls and monitor shared mailbox
• Facility maintenance: Coordinating office maintenance, including small appliance, office and furniture repairs.
• Equipment management: Understand and operate office equipment.
• Maintain security badges: track all visitor and temporary building and/or office security badges
• Meeting preparation: Room setup, including catering, dismantle/clean up
• Mail/courier: sorting, distributing documents and packages, as well as preparing documents and packages for delivery
• Supply provisioning and inventory control: Ordering, maintaining and distributing office supplies
• Occupational Health and Safety: Member of the OH&S committee and Crisis Response Team
• Maintain common spaces: tidy kitchen, including wiping down counters, emptying dishwasher, etc.

Administrative Assistant

• Engagement support: In-depth knowledge to support the client engagement management process
• Financial management support: Pivotal role with the engagement teams to provide reports and manage the billing process
• Document preparation and management: Use EY branding standards to create and format documents/presentations
• Travel arrangements: Provide travel options, book air and ground travel using our online system, as well as associated logistics
• Meeting and events: Coordinate meeting room bookings, including technology, set-up/tear down and catering where required

Skills and attributes for success

• Committed to contributing to a strong team culture to ensure success
• Ability to effectively meet customer needs, taking responsibility for customer satisfaction
• Ability to maintain effectiveness and professionalism when experiencing change in work tasks and/or the work environment
• Ability to work in a fast-paced, team environment and under pressure of deadlines
• Excellent written and verbal communication skills, including active listening
• Effective time management and organizational skills
• Develop and maintain relationships to efficiently leverage expertise
• Sound judgement regarding confidential and sensitive matters
• Proven ability to meet multiple and/or unexpected deadlines in a demanding environment
• Embraces change and is adaptable, motivated and driven to continuously improve by learning new skills

Ideally, you’ll also have 

• Reception experience
• Professional services firm experience

What we look for

• Post secondary eduation and/or equivalent relevant experience
• Exceptional customer service experience
• Proficiency in Microsoft office (Outlook, Word, Excel, and PowerPoint) with proven ability to learn customize software/tools

What we offer 

The EY benefits package is designed to support your physical, emotional, financial, and social wellbeing. Our extensive benefits include comprehensive medical, dental, and prescription drug coverage, as well as mental health benefits, a robust Employee Assistance Program and group savings plans to promote your overall wellbeing. We offer generous time off, including personal days, vacation days, and additional firm-wide holidays, along with the option to purchase extra vacation days. Employees can take advantage of EY's exclusive learning programs tailored just for them. We also provide internal opportunities for career development and advancement, enabling you to grow within the firm. Get involved in meaningful volunteering through EY Ripples and make a positive impact in the community.

Learn about our commitment to DE&I at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any accommodations you may need.

The salary range for this job in British Columbia is $52,000 to $78,000. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.

Diversity and Inclusion at EY / Inclusiveness at EY 

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.