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ServiceNow IRMSecOps Technical Consultant

Location:  Vancouver
Other locations:  Primary Location Only
Salary: Competitive
Date:  Apr 24, 2024

Job description

Requisition ID:  1489120
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity


We’re looking for a Technical Consultant (Senior) who is experienced is delivering ServiceNow’s Integrated Risk Management (IRM) or Security Operations (SecOps) solutions to clients. The right candidate is a quick study, who thrives in an environment of continual change. They have demonstrable experience in ServiceNow implementation. Being an adaptable, resilient self-starter who is able to remain laser-focused on high-quality deliverables will set you up for success.


At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 


Your key responsibilities 

  • Configure ServiceNow IRM and SecOps modules for client implementation projects
  • Develop applications (scoped and out of the box), configure notifications, UI Pages, UI Macros, Script Includes, formatters, etc.
  • Configure integrations with various ServiceNow integration methods, such as web services, REST, SOAP, Data Sources, LDAP servers, and import set.
  • Actively participate in agile daily scrums, updating stories daily, documenting development progress and collaborating with project team members.
  • Ensure that all development adheres to ServiceNow development standards
  • Support and participate in client requirement workshops, working with product owner/stakeholders to configure/develop requested items and tasks
  • Troubleshoot and resolve any potential issues, and work with ServiceNow support team for resolution where needed
  • Create and maintain system design and operations documentation
  • Stay updated with the latest releases, features, and functionalities of ServiceNow’s IRM and SecOps solutions

Skills and attributes for success 


To qualify for the role you must have

  • 5+ years of progressive experience with full software development life cycle and systems integration
  • 3+ years ServiceNow advanced development experience
  • Deep knowledge ServiceNow design and architecture
  • Experience with implementing ServiceNow Integrated Risk Management and Security Operations modules
  • Strong knowledge in ServiceNow development using most of the ServiceNow tools and features such as Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each
  • Experience integrating ServiceNow with external systems through SOAP, REST and/or JSON web services
  • Experience with HTML5, JAVA, jQuery, CSS, Angular.js
  • Strong analytical and problem-solving skills with ability to analyze situations/problems systematically and deliver effective right-sized solutions in a timely manner

Ideally, you’ll also have 

  • ServiceNow Certified System Administrator
  • ServiceNow Certified Implementation Specialist in Risk & Compliance, Third Party Risk Management, Security Incident Response or Vulnerability Response
  • Understanding of Agile practices, ITIL methodologies and Dev Ops.

What we look for 

  • Deep technical experience in IRM and SecOps domain and is able to provide best practice advice on the technical implementation for their respective domain areas.
  • Accountable for configuration of the platform, completing technical design documentation and unit testing their configuration work.
  • Responsible to ensure that the solution is developed using defined ServiceNow standards and best practices.
  • Customer focused, work collaboratively with other team members, such as Architects, developers, business analysts, QA Testers, and the operations team in troubleshooting support activities.
  • Help with proofs of concept, and explore new functionalities to get the most out of the ServiceNow modules for the business
  • Extract and maximise business value by providing solutions leveraging out of box functionality that best fits the business requirement.

What we offer


We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer: 

  • Support and coaching from some of the most engaging colleagues in the industry 
  • Learning opportunities to develop new skills and progress your career 
  • The freedom and flexibility to handle your role in a way that’s right for you 

The salary range for this job in British Columbia is $88,000 to $132,000. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.


Diversity and Inclusion at EY


Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advocating for the 2SLGBT+ community, promoting our Neurodiversity Centre of Excellence and Accessibility initiatives, and are dedicated to amplifying the voices of Indigenous people (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world. 

EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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