ServiceNow IRMSecOps Business Analyst

The opportunity 

We’re looking for a ServiceNow Business Analyst (Senior) in the Integrated Risk Management (IRM) or Security Operations (SecOps) space, who is experienced at working with a wide range of client stakeholders in software application development space. This confident and articulate communicator is comfortable in front of external and internal stakeholders, operating as a trusted adviser and able to lend guidance to clients.

The right candidate is a quick study, who thrives in an environment of continual change. They have demonstrable experience in ServiceNow implementation and process improvement initiatives. Being an adaptable, resilient self-starter who is able to remain laser-focused on high-quality deliverables will set you up for success. Familiarity with ServiceNow platform is essential to be successful in this role.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Your key responsibilities 

• Collaborate with client stakeholders to understand and document their needs, processes, and workflows
• Analyze and understand client’s Risk management and Security Operations processes while identifying areas where ServiceNow’s IRM and SecOps solutions can be leveraged for process improvement.
• Identify process gaps and offer strategic recommendations for improvement initiatives
• Create high quality detailed stories that reflect and translate the business needs into technical details for the development team
• Work as a liaison between EY development teams and client stakeholders to ensure clear and transparent communication and understanding throughout the project lifecycle
• Create thorough documentation e.g. job aids, training material, test scripts, etc., to aid the implementation and continuous utilization of solution
• Assist the EY development team in Unit testing
• Stay updated with the latest releases, features, and functionalities of ServiceNow’s IRM and SecOps solutions

Skills and attributes for success 

To qualify for the role you must have

• 3-5 years of experience as a Business Analyst, management of requirements and delivery of projects with ServiceNow.
• Experience in implementing ServiceNow projects
• Experience with ServiceNow Integrated Risk Management and Security Operations modules

Ideally, you’ll also have 

• ServiceNow Certified System Administrator
• ServiceNow Certified Implementation Specialist in Risk & Compliance, Third Party Risk Management, Security Incident Response or Vulnerability Response

 What we look for 

• Proficiency in business requirements gathering, analysis, process modeling, and documentation.
• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills.
• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity.
• Proven team player and team builder.
• Ability to demonstrate analytical and problem-solving skills.
• Ability to mentor novice staff and drive quality, value and best practices.
• Demonstrated integrity, independent thinking, judgement and respect for others
• Bilingual - English and French is a plus

What we offer 

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer: 

• Support and coaching from some of the most engaging colleagues in the industry 
• Learning opportunities to develop new skills and progress your career 
• The freedom and flexibility to handle your role in a way that’s right for you 

The salary range for this job in British Columbia is $88,000 to $132,000. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.

Diversity and Inclusion at EY 

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advocating for the 2SLGBT+ community, promoting our Neurodiversity Centre of Excellence and Accessibility initiatives, and are dedicated to amplifying the voices of Indigenous people (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world. 

.If you can demonstrate that you meet the criteria above, please contact us as soon as possible. 

The exceptional EY experience. It’s yours to build.  

EY | Building a better working world  

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.   

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.   

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.