Customer Service Coordinator

The opportunity

You’ll join our Enterprise Support Services (ESS) team helping to support the important business enablement functions that keep our organization running strong. As a driven administrative professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. 

Your key responsibilities

As an Office Services clerk you are responsible for office services related activities.  You are a driven professional who enjoys working in tandem with your WSG (Workplace Services Group) colleagues while striving to understand and anticipate customer’s needs to exceed expectations.

• Mail/Courier: sorting, distributing documents & packages, as well as preparing documents & packages for delivery.
• Equipment management: Understand and operate office equipment, place service calls as needed
• Supply provisioning & inventory control: Ordering, maintaining & distributing office supplies
• Occupational Health & Safety: Member of the OH&S committee
• Light housekeeping: wiping down counters, emptying dishwasher
• Reception relief: For breaks, lunches, other times away
• Scanning/photocopying/binding
• Office maintenance: Coordinating office/furniture repairs
• Meeting/Event preparation: Room setup, including catering, teardown/clean up.
• Overtime required as needed

Skills and attributes for success

• Committed to contributing to a strong team culture to ensure success
• Develop and maintain relationships to efficiently leverage expertise
• Sound judgement regarding confidential and sensitive matters
• Proven ability to meet multiple and/or unexpected deadlines in a demanding environment

What we look for

• Exceptional client service experience
• Aptitude to differentiate when to act independently or team with others

Ideally, you’ll also have

• Professional services firm experience
• Facilities experience
• Post-secondary education

What we look for

We are looking for candidates who are highly motivated, analytical, logical thinkers and have a very strong attention to detail and the ability to meet multiple and/or unexpected deadlines in a demanding environment.

What we offer you

The EY benefits package is designed to support your physical, emotional, financial, and social wellbeing. Our extensive benefits include comprehensive medical, dental, and prescription drug coverage, as well as mental health benefits, a robust Employee Assistance Program and group savings plans to promote your overall wellbeing. We offer generous time off, including personal days, vacation days, and additional firm-wide holidays, along with the option to purchase extra vacation days. Employees can take advantage of EY's exclusive learning programs tailored just for them. We also provide internal opportunities for career development and advancement, enabling you to grow within the firm. Get involved in meaningful volunteering through EY Ripples and make a positive impact in the community.

Learn about our commitment to DE&I at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any accommodations you may need.

The salary range for this job in British Columbia is $40,000 to $60,000. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.

Inclusiveness at EY 

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.