CMDB Manager

The opportunity

We have an exciting opportunity for a CMDB Manager to join our team and drive the optimization and efficiency of our clients' CMDB data. EY is a leading consulting firm dedicated to building a better working world. We pride ourselves on fostering innovation, collaboration, and a supportive work culture where every team member can thrive.

As the CMDB Manager, you will be responsible for leading, managing, and delivering results on optimization and solutions for CMDB.

Your key responsibilities 

• Design, develop, and implement the CMDB & CSDM framework tailored to the organization's needs and requirements.
• Develop and implement a roadmap to mature the CMDB towards a Service-aware CMDB, enabling businesses to design strategies and make cost-effective decisions.
• Oversee the population of the CMDB with accurate and up-to-date information about IT assets, configuration items, and their relationships.
• Utilize the CMDB dashboard to monitor the health of the CMDB and report findings back to clients.
• Implement change control processes to manage changes to CIs and maintain the integrity of the CMDB.
• Eliminate stale, orphaned, and duplicate CIs in the principal class through functional and technical processes.
• Expert understanding and hands on skills to configure IRE rules, ACL’s, business rules, Integrations, discovery schedule and credentials.
• Integrate the CMDB with other IT management systems and tools to enrich the data.
• Establish and maintain relationships between configuration items to accurately represent dependencies and interrelationships within the IT environment.
• Work with ITOM & ITSM and others product owners to ensure correct relationships between CIs, upgrades to plugins & platforms, and data consumption processes for ITSM processes.
• Collaborate with stakeholders to manage licenses for software and hardware by ensuring the right data is in the CMDB.
• Establish and enforce configuration management policies, standards, and procedures to control the lifecycle of configuration items.
• Develop and enforce CMDB governance processes to ensure compliance with organizational policies, regulatory requirements, and industry best practices.
• Conduct audits and assessments to validate the accuracy and completeness of CMDB data.

Skills and attributes for success 

To qualify for the role, you must have.

• Minimum 3 years’ experience in data modelling, data model design, object-oriented software design
• Minimum 3 years’ experience in designing and usage of relational databases, database normalization techniques, database performance optimization techniques.
• Deep familiarity with the ServiceNow Common Service Data Model (CSDM) and CSDM design patterns to model IT use-cases.
• Understanding of IT Incident, Change and Event Management processes.
• Experience in process mapping, process discovery and process optimization a plus.
   

Ideally, you’ll also have 

• ITIL service design experience

What we look for 

We are seeking an experienced professional, who possesses a Strong technical expertise, Analytical & Problem-Solving Skills, and communication abilities.  

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial, and social well-being. Plus, we offer: 

• Support and coaching from some of the most engaging colleagues in the industry. 
• Learning opportunities to develop new skills and progress your career. 
• The freedom and flexibility to handle your role in a way that’s right for you. 

The salary range for this job in British Columbia is $110,000 to $165,000. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advocating for the 2SLGBT+ community, promoting our Neurodiversity Centre of Excellence and Accessibility initiatives, and are dedicated to amplifying the voices of Indigenous people (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.