TechOps-DE-CloudOpsAMS-SAP CAR-Staff

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SAP CAR Staff - TechOps - Application Management - Consultant
The Opportunity
We are looking for an SAP CAR Staff Consultant to join the EY GDS Team. As part of our EY GDS – TechOps team, you will be responsible for providing functional support for integration of SAP CAR with other SAP solutions such as SAP S/4HANA, SAP Retail, and SAP Hybris across various regions for our global clients. You will collaborate closely with cross functional teams to address issues, implement enhancements, and optimize design to meet business requirements.  
This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with high quality team to support clients ensuring the stability of global companies through best-in-class solutions, automation and innovation, working with an international team. 

To qualify for the role, you must have:

• Bachelor’s degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.
• Over 1 Year of experience required in one or more areas within SAP CAR preferably with Global client
• Responsible for providing support for SAP CAR module incidents, ensuring minimal disruption to operations.
• Support incident solving by analyzing incidents raised by users and provides solutions.
• Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely.
• Handle Basic change requests with a clear understanding of new business requirements.
• Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible.
• Cross-functional communication skills; experience in offshore/onshore model.
• Ability to work with guidance or supervision in a time critical environment.
• Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements 

Ideally, you’ll also have:

• Well versed with integration of SAP CAR with other SAP solutions such as SAP S/4HANA, SAP Retail, and SAP Hybris, Retail Industry Knowledge, Proficiency in managing and integrating data from various sources (e.g. POS systems), ETL processes Experience, SAP CAR Modules, Integration Skills with other SAP and non-SAP systems.
• Experience in CAR integration points with other SAP modules like MM, SD, QM and PM.
• SAP Certification in SAP CAR.

What you will do: 

• Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 1 Application Management Specialist 
• Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP CAR solutions and designs. 
• Develop and maintain documentation including configuration, user guides and test scripts. 
• Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely.
• Handle change requests with a clear understanding of new business requirements.
• Defect resolution and defect analysis related to CAR. 
• Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation, applied AI tools and innovation 
• Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems. 
• Available to work on shift hours depending on the requirement of the client. 

What we look for

• A team of people with commercial acumen, experience and enthusiasm to learn new things in this fast-moving environment.
• An opportunity to be a part of a market-leading, multi-disciplinary team of hundreds of professionals.
• Opportunities to work with EY SAP application maintenance, practices globally with leading businesses across a range of industries.

What working at EY offers:

At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are.
You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

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