TechOps-DE-AMS-IBM-APIC-L3-Platform-Operations-Engineer-Senior-GDSN02

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Service line - Position Title: Senior - IBM APIC Platform Operations Engineer

At EY, we’re all in to shape your future with confidence. 

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. 

Join EY and help to build a better working world. 

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

We are seeking a Backend Support Engineer with strong expertise in integration and building highly available, resilient systems. The role focuses on designing and supporting robust enterprise API solutions, handling complex integrations, and ensuring reliable system performance on a scale.

Your Key Responsibilities

• Design, develop, test, and deploy enterprise-grade API and integration solutions using IBM API Connect and DataPower.
• Create, publish, secure, and manage REST and SOAP APIs within APIC environments.
• Develop GatewayScript, XSLT, XPath, and transformation services to support complex integration requirements.
• Design scalable integration architectures supporting cloud, hybrid-cloud, and on-premises applications.
• Implement API security, authentication, authorization, encryption, and governance policies.
• Deploy and support APIC and DataPower solutions within OpenShift and containerized environments.
• Integrate enterprise applications, including Salesforce, Loan Origination Systems, Servicing Systems, Payment Gateways, Fraud Platforms, and third-party vendor solutions.
• Conduct code reviews, design reviews, and technical solution reviews to maintain platform standards and quality.
• Troubleshoot production issues related to APIs, middleware, networking, cloud connectivity, and application integrations.
• Support automated deployment pipelines and DevOps initiatives using GitHub, Azure DevOps, Jenkins, GitLab, or similar technologies.
• Participate in on-call production support during off-hours, weekends, and critical business events.
  • Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution.
  • Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals.

Skills and attributes for success

• Strong experience with IBM API Connect (APIC) and IBM DataPower Gateway platforms.
• Extensive experience with REST, JSON, SOAP, XML, WSDL, XSD, XPath, XSLT, Gateway Script, and related integration technologies.
• Strong understanding of API lifecycle management, API governance, and API security best practices.
• Experience implementing OAuth 2.0, OpenID Connect (OIDC), JWT, Mutual TLS (mTLS), LDAP Integration, and certificate-based authentication.
• Experience with OpenShift Container Platform (OCP), Kubernetes concepts, and container deployments.
• Experience implementing CI/CD pipelines utilizing GitHub, GitLab, Jenkins, Azure DevOps, or similar automation tools.
• Experience performing production support, troubleshooting, root cause analysis, and performance tuning activities.
• Experience with IBM MQ integration and messaging patterns.

To qualify for the role, you must have

• Experience with high-availability and resilient system design patterns
• Knowledge of event-driven and microservices architectures
• Exposure to logistics, transport, or enterprise integration domains

What we look for:

• Enthusiastic learners with a passion ITIL principles and frameworks and ITSM tools such as ServiceNow.
• Problem solvers with a proactive approach to troubleshooting and optimization.
• Team players who can collaborate effectively in a remote or hybrid work environment.
• Detail-oriented professionals with strong documentation skills.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today. 

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.

Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.

People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.

Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

Successful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits.

“We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”.

EY | Building a better working world 

 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

 
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.