RC-MENA-Regulatory Compliance-Market Conduct and Consumer Protection-Senior

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EY – Risk Consulting – Senior Consultant, Regulatory Compliance – Market Conduct and Consumer Protection

As part of Risk Consulting, you will support and deliver client engagements focused on regulatory compliance, market conduct and consumer protection across the MENA region. You will work with banks, insurers, regulators and other financial institutions, collaborating with multidisciplinary teams to assess regulatory requirements, strengthen conduct risk governance and develop practical, sustainable compliance solutions.

The opportunity

We are looking for a motivated professional with strong experience in regulatory compliance, market conduct or consumer protection to join our Risk Management team. This is an opportunity to contribute to high-quality conduct risk reviews, regulatory assessments and compliance transformation engagements while helping clients strengthen fair customer outcomes, governance and regulatory adherence. The position will be based in Kochi or Thiruvananthapuram, Kerala.

Working in our practice, you will gain experience across market conduct frameworks, consumer protection regulations, conduct risk assessments, regulatory examinations, complaint analysis, key risk indicators, compliance monitoring and remediation in varied financial-services environments.

Your key responsibilities

As part of the role, you will lead and support responsibilities across the following areas:

Regulatory Compliance, Advisory & Regulatory Engagement

• Support and deliver regulatory compliance advisory engagements under the guidance of engagement managers.
• Review and analyse new or amended regulations, assess their impact on business operations and translate requirements into practical actions.
• Monitor industry and regulatory developments, including consumer protection enforcement actions, and communicate their implications to clients and engagement teams.
• Support clients in preparing for regulatory inspections, supervisory reviews, information requests and onsite visits.
• Assist in preparing regulatory submissions, responses, briefing materials and progress updates.
• Assist in maintaining effective working relationships with regulatory authorities and other relevant external bodies.

Market Conduct Reviews

• Develop, review and update market conduct risk management policies, procedures and governance arrangements.
• Conduct or support examinations and reviews of banks, insurance companies and other financial institutions against applicable market conduct standards.
• Prepare clear reports setting out findings, risk implications, root causes and practical recommendations arising from examinations, audits and assessments.

Consumer Protection Compliance

• Assess regulated entities’ compliance with applicable consumer protection laws, regulations and regulatory expectations.
• Analyse consumer complaints and related data to identify potential breaches, root causes, systemic issues and opportunities for control enhancement.
• Work with relevant functions to support the timely and fair resolution of consumer complaints and conduct-related issues.

Compliance Monitoring, Testing & Risk Governance

• Plan and perform compliance monitoring and testing activities covering market conduct and consumer protection requirements.
• Develop key risk indicators and monitor metrics associated with principal market conduct and consumer compliance risks.
• Assess evidence, document testing outcomes and track agreed remediation actions through to closure.
• Identify and assess key market conduct and consumer protection risks across products, customer journeys, channels and jurisdictions.
• Analyse client risk and compliance frameworks and recommend enhancements to governance, processes, systems and controls.
• Support the development of proportionate remediation plans aligned with regulatory expectations and business priorities.

Engagement Delivery & Stakeholder Management

• Manage assigned workstreams, coordinate with client stakeholders and deliver high-quality outputs within the agreed scope and timelines.
• Present findings and recommendations clearly to senior management, CXOs and audit or risk committees.
• Review the work of junior team members and support their coaching and development.
• Contribute to proposals, credentials, thought leadership, methodologies and other business development initiatives.

Skills and attributes for success

• Strong understanding of market conduct, consumer protection, regulatory compliance and conduct risk governance.
• Working knowledge of CBUAE, SAMA, Basel, AML/KYC, consumer protection and relevant governance frameworks.
• Ability to interpret regulatory requirements, assess operational impact and convert findings into clear, practical recommendations.
• Experience analysing complaints, customer outcomes, conduct-risk indicators and qualitative and quantitative compliance information.
• Strong report writing, presentation, stakeholder engagement and workshop facilitation skills, including communication with senior management and audit committees.
• Effective project coordination skills, with the ability to manage assigned workstreams and multiple priorities within tight deadlines.
• Excellent written and verbal communication skills in English, with attention to detail, professional scepticism and a commitment to quality.
• Knowledge of MENA regulatory environments and experience with CBUAE, SAMA or other local regulators would be advantageous.

To qualify for the role, you must have

• A bachelor’s degree in Business, Finance, Accounting, Economics, Law or a related discipline.
• Four to eight years of relevant experience in regulatory compliance, internal audit, risk management or conduct review programmes.
• Experience within banks, regulators, consulting firms or other financial institutions.
• Practical experience in market conduct or consumer protection reviews, regulatory examinations, complaint analysis, compliance monitoring, gap assessments or remediation initiatives.

Ideally, you’ll also have

• A professional qualification such as CA, CPA or CIA.
• Prior consulting or professional-services experience supporting banks, insurers, regulators or financial institutions.
• MENA regional experience, particularly involving CBUAE, SAMA or other local regulators.
• Experience preparing senior-management, CXO or audit committee reports and presenting regulatory findings and recommendations.

Mobility and travel

• Willingness and ability to travel to client locations at short notice, with an expectation of up to 75% onsite travel.
• A valid passport and ability to meet applicable travel requirements.

What working at EY offers

At EY, we’re dedicated to helping our clients, from start-ups to Fortune 500 companies — and the work we do with them is as varied as they are.

You will work on inspiring and meaningful projects, supported by education, coaching and practical experience. We value our people and provide opportunities to shape your development through challenging assignments, knowledge exchange and collaboration. We offer:

• Support, coaching and feedback from engaging colleagues.
• Opportunities to develop new skills and progress your career.
• The freedom and flexibility to handle your role in a way that is right for you.

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