People -Managed Services-Senior

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

EY - GDS - Consulting - People Consulting (PC), HR Managed Services - Senior

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

As a Senior within HR Managed Services, you will help organizations transform and optimize HR service delivery through process redesign, HR Shared Services, HR Service Centre set-up and operating model design.

You will work closely with HR and business stakeholders to assess current-state operations, design future-state service delivery models, and implement practical solutions that improve efficiency, governance, employee experience and service quality.

In addition to client delivery, you will play an active role in practice development and business growth by supporting solution development, proposals, market initiatives and reusable assets.

Your Key Responsibilities

Advisory & HR Transformation

• Assess current-state HR processes, service delivery structures, organization capabilities and pain points.
• Facilitate stakeholder interviews, workshops and requirements-gathering sessions.
• Design future-state HR processes, service delivery models, organization structures and governance frameworks.
• Develop pragmatic recommendations and implementation roadmaps aligned to client priorities.

HR Shared Services & Service Centre Set-up

• Support end-to-end design and set-up of HR Shared Services or HR Service Centres, including scope, location considerations, service catalogue, roles, spans and layers, governance and interaction models.
• Develop process maps, SOPs, playbooks, work instructions, service level definitions and RACI frameworks.
• Support transition, knowledge transfer, training, testing, operational readiness and stabilization activities.
• Define KPIs, reporting requirements and continuous improvement mechanisms for service operations.

Client Delivery & Team Leadership

• Own defined workstreams and deliver high-quality outputs within agreed scope, timeline and quality standards.
• Build effective working relationships with client stakeholders, EY member firms and cross-functional teams.
• Guide junior team members, review deliverables and support their day-to-day development.
• Identify risks, dependencies and improvement opportunities, and communicate them proactively.

Practice Development & Business Growth

• Contribute to proposals, RFP/RFI responses, solution design, effort estimates and client presentations.
• Develop thought leadership, methodologies, accelerators, case studies and reusable assets.
• Support market research, account initiatives and internal knowledge-sharing activities.

Skills and attributes for success

• Strong understanding of end-to-end HR processes, HR service delivery and HR operating models.
• Experience in HR transformation, process redesign, HR Shared Services or HR Service Centre set-up.
• Strong consulting, stakeholder management, facilitation and structured problem-solving skills.
• Ability to translate business challenges into practical process, organization and governance solutions.
• Excellent communication, presentation and client-ready documentation skills.
• Ability to manage multiple priorities and work effectively across global and cross-cultural teams.
• Open to travel nationally and internationally for approved client projects in line with EY and country-specific travel advisory guidelines.

Ideally, You'll Also Have

• 6-9 years of experience in HR Transformation, HR operations, HR Shared Services or consulting.
• Master’s degree in HR or a similar full-time MBA/EMBA.
• Hands-on experience in HR operating model design, process mapping, service catalogue design, RACI development and SOP creation.
• Experience supporting Shared Services transitions, knowledge transfer, training, operational readiness or stabilization.
• Exposure to Lean, Six Sigma or structured continuous improvement methodologies.
• Experience supporting proposals, business pursuits and practice development initiatives.

What We Look For

We are looking for a consulting-oriented professional who combines strong HR domain knowledge with structured thinking, ownership and a practical approach to transformation. The ideal candidate can build trusted stakeholder relationships, lead defined workstreams and deliver sustainable HR service delivery solutions while actively contributing to practice development and business growth.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

• Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.
• Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.
• People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.
• Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.
• How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

Successful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits.

“We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”.

EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.