People Consulting - Learning and Development Manager

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Job Title: Learning and Development Manager – People Consulting

Position Summary

We are seeking an experienced and strategic Learning and Development Manager to lead the design and delivery of high-impact learning solutions within our consulting engagements. This role will work closely with clients undergoing system transformations, process changes, or capability uplift initiatives. The ideal candidate brings a deep understanding of adult learning, blended delivery models, and instructional design—paired with strong consulting experience and a client-first mindset.

Key Responsibilities

Learning Strategy & Analysis

• Conduct Learning Needs Analysis (LNA) to identify gaps and shape client-specific training strategies.
• Develop strategic, scalable learning plans aligned with client transformation and workforce capability goals.
• Partner with stakeholders to develop learner personas and define targeted development pathways.

Design & Development

• Design comprehensive learner journeys that map end-to-end development touchpoints.
• Build and structure curricula to support system rollouts, functional upskilling, and role-based enablement.
• Lead storyboarding and course outline development for instructor-led and digital content.
• Develop blended learning models, integrating virtual sessions, classroom training, and eLearning modules.

Delivery & Implementation

• Lead the training workstream for large-scale system implementation projects, ensuring timely delivery of user-focused enablement programs.
• Design and facilitate application simulations and sandbox-based learning to drive digital adoption.
• Deliver engaging capability development workshops for business and technical audiences.
• Manage and execute Train-the-Trainer (TTT) programs to scale delivery and empower internal champions.

Consulting & Pursuit Support

• Support pre-sales efforts, including pursuit and proposal development, crafting learning approaches, timelines, and estimates.
• Engage with clients as a trusted advisor, translating transformation goals into practical learning interventions.

Skills and Attributes for Success

• Strong understanding of adult learning principles and previous instructional design experience.
• Experience working in a learning and development organization.
• Prior consulting or professional services experience.
• Experience using relevant tools, templates, and methodologies.
• Strong personal impact and resilience, able to influence clients and stakeholders.
• Pragmatic approach to solving issues and gaining client agreement.
• Ability to analyse complex problems and deliver insightful, practical, and sustainable solutions.
• Focused on achieving project/programme goals and objectives.
• Adept at overcoming issues and barriers.
• Experienced in the full project lifecycle from concept through to implementation.

Required Skills & Experience

• Bachelor’s degree in Learning & Development, Education, Organizational Psychology, or a related field.
• 8–10 years of experience in Learning & Development, with at least 3 years in a consulting or advisory role.
• Strong experience designing and delivering training for system implementations (e.g., SAP, Oracle, Salesforce).
• Proven expertise in instructional design, curriculum development, and blended learning delivery.
• Proficient in tools such as Articulate, Rise 360, Adobe Captivate, and LMS platforms.
• Excellent communication and facilitation skills; able to engage diverse audiences from C-suite to end-users.
• Experience contributing to SOWs, proposals, and client presentations in support of business development.

Preferred Certifications

• Instructional Design or Learning Strategy Certifications
• Prosci Change Management Certification
• Certified Professional in Learning & Performance (CPLP)
• Agile or Scrum Certifications (a plus)

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