FAM Associate-GOH

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

The opportunity

The Candidate will be part of the team which will be responsible for supporting & managing internal products and technologies. A candidate will be someone coming from tech support background who have experience resolving queries & ensuring that a high standard of services for external clients.

Your key responsibilities

• provides round the clock coverage
• Notifies appropriate resources of situations that require response or remediation.
• Resolve customer/client queries, ensure high standard of service is maintained.
• Learn new technology and products and understand the technology landscape
• Work productively maintaining exceptional call/data quality standards
• Monitor their personal support tasks and work that come through via digital services
• Review open tasks assigned to them for updates
• Respond to all updates from requesters within TAT
• Ensure all tasks assigned are updated with description of current status
• Skills and attributes for success
• Good analytical capability.
• Experience in collaborating & working with cross-functional teams.
• Should have good customer/client and technology-based support skills.
• Maintain confidentiality of all information and data.

To qualify for the role, you must have

• Excellent verbal and written communication skills in the English language.
• Ability to work in a team-oriented environment and to help identify and solve problems.

Ideally, you’ll also have

• Willingness to work in multiple shifts to ensure 24*7 service availability.

Technologies and Tools

• Strong analytical skills.
• MS Office tools (Word, Excel, IE, PowerPoint)
• SharePoint
• What we look for 
• 1- or 2-years customer\client support experience with technology applications or software’s
• Good knowledge of PC technologies e.g.: Windows, Office suite. Etc
• Experience managing user access/product administration & customer management.
• Experience tracking work pipeline and deliver as per defined SLA & commitments.
• Excellent written and verbal communication with stakeholders across geography.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland, and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world 

 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

 
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.