Toronto - US Immigration - In-Office Support Specialist

The Opportunity

As an In-Office Support Specialist with EY Law LLP, you will provide our clients with integrated, quality services. EY Law LLP helps companies, and their employees efficiently relocate wherever they are needed. You will support multiple administrative business immigration tasks which support the delivery of business immigration services to multinational clients.  

The function of this role means it has a 5 day per week in-office work model. There is no potential for remote or hybrid work with this position. Interested applicants must be able to commit to working from EY’s Toronto office 5 days per week.

Skills and Attributes for Success

As an In-Office Support Specialist, you will provide day-to-day in-office support to the staff, senior and management teams in all aspects of business immigration client accounts. 

Responsibilities include:

• Taking ownership of assigned tasks; seeking resources, clarifying deadlines as needed and prioritizing effectively.
• Maintaining a high level of professionalism when handling sensitive and confidential information.
• Communicating effectively with team members, keeping them updated on task status.
• Actively participating in team meetings and take notes
• Communicating and managing coverage for team absences
• Demonstrating effective email management, adhering to Service Level Agreements for responses.
• Liaising with extension teams, including Global Delivery Service and Legal Managed Services.
• Communicating issues openly and seeking guidance when needed.
• Sending visa approval emails and ordering cheques as needed.
• Review scans of filings for accuracy.
• Completing reporting fields and assisting with data clean-up as requested.
• Building and or generating customized reports for the team as needed.
• Cultivating knowledge of firm and client processes, including basic immigration processing categories.

Qualifications:

• Post-secondary education in Business Administration, Communications or another relevant discipline is preferred.  
• 2+ years experience working in a professional office setting performing administrative tasks such as:
• Document management and compliance support
• Data entry and validation
• Managing correspondence
• Meeting coordination and project support
• Report generation
• A high attention to detail and ability to effectively manage multiple tasks, in large volume, in a fast-paced environment   
• Ability to present information in a clear and organized manner verbally and in writing
• Strong organizational and time management skills
• Demonstrated initiative to identify issues and provide creative solutions and suggestions   

What we look for 

We’re interested in strong team players who support their colleagues in reaching their goals while also considering their own workload and development. If you have the confidence to speak up and influence a team that affects big businesses worldwide, this role is for you. 

Diversity and Inclusion at EY / Inclusiveness at EY 

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.