Apply now »

Technology and Service Resiliency - Manager

Location:  Toronto
Other locations:  Primary Location Only
Salary: Competitive
Date:  Aug 5, 2022

Job description

Requisition ID:  664281

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.


EY's Technology Transformation team is at the forefront of delivering cutting-edge consulting and advisory services to some of the largest enterprises across the globe. We relentlessly seek to help our clients improve their technology strategy, enterprise architecture, IT operational efficiency and IT infrastructure resilience and capabilities, aligning ourselves to EY's overall purpose of "building a better working world".  


The opportunity 


Our "IT Infrastructure and Service Resiliency" (ISR) group, within the Technology Transformation practice, is the harmonization of business continuity, infrastructure technical strategy and architecture around disaster recovery, availability, performance, agility, interoperability, optimization, security, and compliance.  


ISR is a rapidly growing group, with exponential growth plans in the following focus areas: 

  • Business Continuity Management - Enable organizations to prepare for disaster events by helping them identify their most critical business processes and the associated dependencies. Includes Business Continuity Planning, Crisis Management, Impact analysis, etc. 
  • Disaster Recovery, Data Center and Cloud Infrastructure Services - Technology solutions spanning all elements within a data center including servers, storage, end-user computing and cloud-based infrastructure services. Expertise with AWS, Azure and other public cloud environments is a plus. 
  • Experience with relevant ITIL processes like ITSCM, and DR operating model elements including governance/oversight and roles/responsibilities within a DR function.
  • Connected Business Services - Technology solutions involved in securely connecting businesses and systems, including enterprise networks, mobility solutions, collaboration suites, core foundational and security infrastructure and emerging solutions such as internet of things (IoT) and software defined networks.  

Our ISR professionals deal with the most critical infrastructure projects ranging from helping organizations recover from ransomware attacks, architecting state of the art data centers, designing next generation networks to enhancing system resilience for our clients' mission critical systems. Daily, on every project we engage in, our ISR team plays a pivotal role in enabling our client to secure and improve their IT infrastructure. 

We are looking for professionals who can independently manage teams that are delivering impactful results on mission critical IT infrastructure projects and share our passion to work closely with clients to guide them through their IT infrastructure transformational journey.  


Your key responsibilities 


As a "Manager" in the ISR practice, we expect you to have a strong technical foundation to deliver IT infrastructure projects that is combined with experience in working with diverse client teams on solving complex technology solutions. Your key responsibilities will include: 

  • Technical and operating model knowledge – Providing subject matter expertise in at least one of the above ISR focus areas with enough hands-on work experience to be able to guide clients through engagements. Preferably working knowledge in a secondary area, where you'd be able to handle the management of IT infrastructure engagements. 
  • Technical Coordination and Project Management - We expect our Advisory Managers to be able to effectively handle small teams of highly skilled and efficient consultants. Responsibilities include managing communications with senior IT leaders and delivering services as per contractual agreements.  
  • Client Relationship Management - Manage working relationships with the client project teams and work through the dynamics and challenges arising during the course of the engagement. Escalate and inform EY leadership and account teams on potential issues that could impact the engagement or potential future opportunities. 
  • New business development - Contribute to key pursuits, developing white papers and point-of-views for the consumption of other practices within EY and publishing these on external platforms such as LinkedIn and work with practice groups to establish leading practices. 


Skills and attributes for success 


To qualify for the role you must have 

  • Bachelor's degree preferably in Computer Science, Information Systems Management or similar discipline 
  • Minimum five years work experience in a relevant domain following a Bachelor's degree or three years following a Master's degree 
  • 3-5 years expertise in implementing or managing IT infrastructure services in any of the focus areas 
  • Demonstrated at least two years of experience in managing engagements, enabling business development and exposure to professional services or consulting engagements 
  • Willingness to travel to meet client needs 

What we offer

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and RRSP plans, and a wide range of paid time off options. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

  • Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.


Diversity and Inclusion at EY


Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. From our actions to combat systemic racism and our advocacy for the LGBT+ community to our innovative Neurodiversity Centre of Excellence and Accessibility initiatives, we welcome and embrace the diverse experiences, abilities, backgrounds and perspectives that make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.


EY Way of Work and your health and safety


EY Way of Work recognizes flexibility in the way we collaborate, innovate and deliver with the ability to work in-person and remotely.  To support a healthy and safe in-person working environment, EY has implemented various layers of health and safety controls while working in the office or at client or other locations.  A critical component of EY’s workplace safety program includes our COVID-19 vaccination policy which requires all personnel to be fully vaccinated against COVID-19 unless an accommodation based on a reason protected by human rights legislation is provided.  


EY | Building a better working world 


EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.


Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  


Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.  

Apply now »