Tax Learning Specialist - Senior Associate

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

The Learning services specialist (LSS) manages the deployment, planning, delivery of service line curriculum. They are expected to be involved with cross-service-line learning and other key learning initiatives as they arise. This role promotes overall synergies with the firm’s learning strategies. The LSS also manages a range of learning operations functions, including learning administration, vendor management and client experience management. This role needs to effectively balance working very independently while applying a consultative approach to address business needs with the right team members on a regular basis. 

This role works with and reports to the Tax Learning Manager to help create deployment plans that identify target learners, outline communication needs, and prepare and assign instructors.  A successful candidate will have strong project management skills and learning operations oversight experience.

Your key responsibilities

• Collaborate with other team members on the logistical planning of training events and off-site accommodations and management of on-site support staff 
• Manage calendars, webcast, in person and virtual session schedules ensuring recording of live sessions as required
• Produce course materials including Power Point presentations, translation, facilitator guides and SharePoint sites as needed
• Collaborate with the team to establish learning requirements, monitor consumption and initiate follow up in the Learning Management System (LMS)
• Identify target audience and oversee roster management for learning programs
• Liaise with supporting teams and virtual producers around learning administration.
• Provide support and troubleshooting before, during, and after sessions, including assisting producers and course facilitators to ensure they are ready for course delivery.
• Organize and participate in debriefs with facilitators (and other stakeholders) with focus on continuous improvement
• Compile and summarize learning reports, including Continuing Education (CE) credits, and perform ad hoc analyses as required.
• Contribute to the effective measurement of learning solutions for the portfolio and seek to continuously improve internal practices to best-in-class standards.
• Review invoices and ensure accuracy of coding before sending for approvals and payment
• Manage communications including newsletters, updates to broader team, townhall sessions, SharePoint sites, monitor shared mailboxes, etc.
• Support in compliance requirements reporting in the ISQM process for Tax Learning

Skills and attributes for success

• Strong project management and prioritization skills, able to coordinate multiple projects/initiatives simultaneously and meet demanding timeframes
• Ability to work in a fast-paced environment, with a strong attention to detail and organizational skills.
• Proven ability to collaborate with geographically dispersed team members, indirect team members, client serving personnel at higher staff levels and support staff
• Strong communication and collaboration skills – work effectively with colleagues and teams in different geographical locations and ability to build strong relationships in a multicultural environment.
• Strong vendor management skills, working closely with providers of technical learning
• Demonstrated ability and confidence working with technology and learning new software
• Strong coaching, consulting and facilitation skills
• Ability to support and lead change
• Ability to handle sensitive information in a confidential manner

To qualify for the role, you must have

• 3+ years of experience in a similar role
• Proven experience in using Power BI and Microsoft Excel for data analysis, including pivot tables and VLOOKUP
• Expertise in Microsoft PowerPoint to create compelling presentations that convey complex information in a clear, engaging manner.
• Proficient in Zoom, MS Teams, Office 365 and SharePoint
• Experience working with a LMS is an asset
• This role involves interaction with internal and external clients and professionals nationally and globally. Professional competency in the English language is therefore a requirement of this role. Bilingualism in both French and English is considered an asset.
   

What we offer

At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. It's one of the many reasons we repeatedly win awards for being a great place to work.

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future.  Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

The salary range for this job in British Columbia is $62,800 to $94,200. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.

Diversity and Inclusion at EY 

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world. 

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