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ServiceNow Solution Architect

Location:  Toronto
Other locations:  Primary Location Only
Salary: Competitive
Date:  Nov 15, 2022

Job description

Requisition ID:  554022

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.


In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile and efficient solutions for business decision-making. As our ServiceNow Solution Architect you’ll play a leading role in that mission, providing the competitive edge our customers need to overcome some of the biggest creative and technical challenges around.

The opportunity

You’ll be part of a tight-knit team in a growing area of the business. It’s a high-profile role, in which you’ll have plenty of opportunities to showcase your ability to not only lead a team, but establish and maintain new customer relationships. As you do, you’ll be expected to showcase your technical, analytical and consultancy skills – along with relationships that could define your career into a Product organization. We’ll support you in developing deep subject matter expertise so you can deliver on and exceed client expectations.

Your key responsibilities

Here, you’ll handle a wide portfolio of clients, each with their own backgrounds, strengths and ambitions, so no two days will be the same. That could mean working to improve our clients’ HR, Customer Service, Compliance, Cybersecurity or IT solutions. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation. You’ll often work on-site to personally understand and influence our clients – which could require you to be ready for some travel.


Skills and attributes for success

  • Articulate EY’s core value and express key differentiator on client solution proposal and delivery
  • Acting as a leader across all aspects of ServiceNow project and solution delivery
  • Establishing trusted relationship with client executives
  • Support clients on their digital transformation roadmaps aligning to their business strategy 
  • Overseeing application and workflow configuration
  • Developing client-specific reporting processes and integration components
  • Providing industry-standard architectural point of views and solutions
  • Working closely with ServiceNow technical teams to set up the SaaS platform
  • Providing trusted advice on how digital transformation and technology enablement can lead to improved performance
  • Identifying sales opportunities and leading client pursuits to generate new business
  • Transforming ideas into tangible solutions

Lead and contribute to large sales opportunity by drafting statement-of-work (SOW) defining solution scope, cost and staffing effort estimations, timelines
Monitoring and reporting on quality, risks and potential opportunities for improvement


To qualify for the role, you must have

  • Seven or more years of ServiceNow technical experience
  • A thorough understanding of the technical and business aspects of platform development
  • Ability to design a ServiceNow architecture that satisfies a client’s requirements
  • A proven record of excellence in managing a solutions-driven team at a senior level
  • The ability to meet strict deadlines
  • Experience working in a large cross-functional team environment
  • Experience in leading medium to large size team in implementation and sales opportunities
  • A customer-focused approach to work, and the ability to translate often-complex requirements into decisive digital platform strategies
  • Confidence to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds
  • A flair for identifying and capitalizing on new revenue streams
  • The ability to recognize the importance of mentorship and be able to nurture new resources
  • Excellent communication and presentation skills



  • A bachelor or master’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline; supported by experience in a similar technical environment
  • ServiceNow certified in and working experience at least two or more modules (ITSM, CSM, GRC, HR, SecOps)
  • ServiceNow certified Master Architect or Candidate is preferred


What we look for

We’re interested in intellectually curious people, with a genuine passion for finding and implementing innovative ways nurture growth. You’ll also need excellent communication and negotiation skills. We’ll look to you to have the ability to express big ideas to influence C-suite leaders while also having technical skills to architect the right solutions for clients.  If you’re ready to take ownership of a team that’s poised to take the industry by storm, this role is for you.


What we offer

At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. It's one of the many reasons we repeatedly win awards for being a great place to work.

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future.  Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

  • Support and coaching from some of the most engaging colleagues in the industry
  • Learning opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you


EY Way of Work and your health and safety

EY Way of Work recognizes flexibility in the way we collaborate, innovate and deliver with the ability to work in-person and remotely. To support a healthy and safe in-person working environment, EY has implemented various layers of health and safety controls while working in the office or at client or other locations.  critical component of EY’s workplace safety program includes our COVID-19 vaccination policy which requires all personnel to be fully vaccinated against COVID-19 unless an accommodation based on a reason protected by human rights legislation is provided.


EY | Building a better working world 


EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.


Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  


Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.  

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