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ServiceNow Engagement Manager

Location:  Toronto
Other locations:  Primary Location Only
Salary: Competitive
Date:  May 25, 2022

Job description

Requisition ID:  554003

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.


The opportunity


As ServiceNow Engagement Manager, you will serve as the main contact, facilitator and driver of our client’s projects. You are the face of EY ServiceNow team to the client. You are responsible for leading the full life cycle of a project from the start to the successful delivery, and beyond. Using proven project management and excellent communication skills to lead the delivery team as well as the soft skills to work within the client environment to build consensus with a passion for client satisfaction. 


Your key responsibilities

  • Delivery of project scope within budget and time constraints as defined by statement of work. 
  • Building and maintaining relationships with key project stakeholders and executives
  • Supporting the overall relationship and revenue management of the account; including identifying new business opportunities within accounts and seek to create, develop and strengthen strategic client relationships. 
  • Demonstrating a passion for client success and serve as front line customer advocate 
  • Executing project management methodology while adhering to EY standards and industry leading practices.

Skills and attributes for success


To be successful in this role, you should have:

  • 3-5+ years of experience as a Project Manager managing large, complex with multi-function teams.
  • A proven track record of successfully implementing projects using Agile, Waterfall and hybrid methodologies 
  • PMP, Prince2, Certificate in Project Management or equivalent Project Management education or training
  • Proven leadership and motivation skills
  • Strong written and oral communication skills a must; can present formally or informally
  • Outstanding customer service, client engagement skills 
  • An ability to “read the room” and “lead the room”
  • Agile and innovative individuals, who can manage in an environment of change and ambiguity to help us take bold and strategic moves in this rapidly evolving environment
  • Creative thinkers who take initiative and are capable of building, launching and managing projects/programs that drive results for our customers
  • Problem solvers with the ability to analyze and prioritize to meet the client’s business objectives
  • Collaborative team players with superior influencing skills, who build relationships easily across various stakeholder groups to move initiatives forward

Added bonus if you have

  • Certified Scrum Master (CSM)
  • ServiceNow experience in any of these areas ITSM, CMDB, HR, ITOM, Asset, SAM, Discovery and Integrations
  • ITIL Certification 
  • Solution architecture experience 
  • Exposure to SOX, COBIT, IT Governance 

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

  • Support and coaching from some of the most engaging colleagues in the industry
  • Learning opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you


Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. From our actions to combat systemic racism and our advocacy for the LGBT+ community to our innovative Neurodiversity Centre of Excellence and Accessibility initiatives, we welcome and embrace the diverse experiences, abilities, backgrounds and perspectives that make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.


EY Way of Work and your health and safety

EY Way of Work recognizes flexibility in the way we collaborate, innovate and deliver with the ability to work in-person and remotely. To support a healthy and safe in-person working environment, EY has implemented various layers of health and safety controls while working in the office or at client or other locations. A critical component of EY’s workplace safety.


EY | Building a better working world 


EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.


Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  


Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. 

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