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ServiceNow Business Process Consultant

Location:  Toronto
Other locations:  Primary Location Only
Salary: Competitive
Date:  Nov 14, 2022

Job description

Requisition ID:  554005

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.


The opportunity


As the ServiceNow Business Process Consultant, you will provide to consulting services to our clients using leading practices to design and develop business and technology solutions for our clients to achieve desired business outcomes and business value. You will guide clients through a series of workshops to create clarity and requirements for the development team to implement. You will show the client the art of the possible and create roadmaps for them to create future value from their ServiceNow Instance. You will work within the broader project team in close collaboration with EY engagement manager, client stakeholders, and technical consultants. You will work on projects that use Waterfall, Agile Scrum, and hybrid delivery methods


Your key responsibilities

  • Design and develop business outcome solutions based on industry leading practices that are repeatable
  • Develop strategic client roadmaps, and lead client through full utilization of ServiceNow capabilities to provide value add. 
  • Form a partnership with the client business teams to deeply understand their business. Conduct workshops and facilitate customer understanding of system functionality and EY teams understand of requirements
  • Contribute in a collaborative way to the team with information-sharing and cooperation
  • Design and Develop repeatable process, procedures, documentations, and workshop material that can used during client facing activities
  • As required aid Account Executives as subject matter specialist during presales process.


Skills and attributes for success

  • To be successful in this role, you should have
  • Solid presentation, facilitation, interview, and workshop skills
  • Strong interpersonal, negotiation, and conflict-management skills
  • The ability to work on multiple projects at the same time and under tight deadlines
  • The ability to navigate ambiguity, overcome confusion, and simplify complex situation
  • Process modeling, process design, service costing and organizational design experience
  • Be flexible, adaptable and have the ability to deal with ambiguous situations as well as advanced writing, verbal, and presentation skills 
  • Management Consulting experience
  • Facilitation of Requirements Gathering 
  • Ability to manage multiple customers
  • Previous experience working with executive leaders and the C-suite
  • Following skills would be an asset
  • Six Sigma or Lean Six Sigma Black Belt 
  • PMP Certificate 
  • ITIL Expert Certificate 
  • ServiceNow experience


What we look for

  • Agile and innovative individuals, who can manage in an environment of change and ambiguity to help us take bold and strategic moves in this rapidly evolving environment
  • Creative thinkers who take initiative and are capable of building, launching and managing projects/programs that drive results for our customers
  • Problem solvers with the ability to analyze and prioritize to meet the client’s business objectives
  • Collaborative team players with superior influencing skills, who build relationships easily across various stakeholder groups to move initiatives forward

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

  • Support and coaching from some of the most engaging colleagues in the industry
  • Learning opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you


Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. From our actions to combat systemic racism and our advocacy for the LGBT+ community to our innovative Neurodiversity Centre of Excellence and Accessibility initiatives, we welcome and embrace the diverse experiences, abilities, backgrounds and perspectives that make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

EY Way of Work and your health and safety


EY Way of Work recognizes flexibility in the way we collaborate, innovate and deliver with the ability to work in-person and remotely. To support a healthy and safe in-person working environment, EY has implemented various layers of health and safety controls while working in the office or at client or other locations. A critical component of EY’s workplace safety program includes our COVID-19 vaccination policy which requires all personnel to be fully vaccinated against COVID-19 unless an accommodation based on a reason protected by human rights legislation is provided. 


EY | Building a better working world 


EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.


Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  


Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.  

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