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Senior Manager - Managed Services

Location:  Toronto
Other locations:  Primary Location Only
Salary: Competitive
Date:  May 26, 2024

Job description

Requisition ID:  1471279
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Role: Managed Services Senior Manager 

EY’s people in more than 150 countries are committed to operating with integrity, quality and professionalism in the provision of consulting, audit, tax, and transaction advisory services. We strive to help all our people achieve their professional and personal goals through an inclusive environment that values everyone's contributions, appreciates diversity of thought, fosters growth, and provides continuous opportunities for development. Recognized as one of Canada's top employers, EY continually strives to be a great place to work. No comment as I assume this is standard.

The opportunity

EY has a well-established Managed Services (MS) practice to cater to our clients’ growing need to leverage our operational capabilities in key areas including IT, cyber security, finance, insurance, compliance, and strategic tax advisory. 

You will join our Managed Services leadership team helping to develop and plan our strategy, support the development of our capabilities and operationalizing our offerings. In this role, you will also participate in key opportunities and engagements to provide leadership and support to help successfully deliver and grow our practice.

As a driven, results-oriented professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional service to our internal and external clients, win in the marketplace and support EY’s growth and profitability. This role will provide you with visibility and participation across all sectors, deal sizes, competencies, and offerings. The successful candidate will have a rare opportunity to see how the firm operates across all our service lines (Consulting, Tax, Assurance, Strategy) and industries.

Your key responsibilities

As a Leader in EY’s Managed Services practice you are key to our solution development/support, monitoring/reporting, program governance, and reporting to key stakeholders, including our executive.

Your key responsibilities also include:

  • Help identify and sell Managed Services opportunities
  • Advice clients on Outsourcing and Managed Services
  • Help write and manage engagement contracts
  • Help define and refine our Managed Services strategy
  • Help develop and monitor our MS business plan
  • Lead our Service Management Office including developing and running our governance processes
  • Report to our executive and other leaders
  • Support MS offering development, deal pricing and quality oversight
  • Lead MS engagements as required
  • Assess market conditions and competitive landscape 

Skills and attributes for success

  • Committed to contributing to a strong team culture to ensure success
  • Develop and maintain relationships to efficiently leverage expertise
  • Sound judgement regarding confidential and sensitive matters
  • Proven ability to meet multiple and/or unexpected deadlines in a demanding environment
  • Confidence with numbers and financial analysis 

To qualify for the role, you must have

  • Exceptional client service experience
  • Ability to shape and sell Managed Services deals
  • Good executive presence
  • Ability to work independently or team with others as required
  • Minimum of 5 years of work experience in managed services or operations environment
  • Experience with IT Service Management (ITSM) processes and tools
  • Excellent collaboration and presentation skills, and the confidence to challenge senior colleagues and stakeholders from a diverse range of backgrounds

Ideally, you’ll also have

  • Professional services firm experience
  • Post-secondary education
  • Aptitude with MS Office tools and financials
  • ITIL certification 
  • Being bilingual (English & French) would be an asset 

What we look for

We are looking for candidates who are highly motivated, analytical, logical thinkers and have a very strong attention to detail and the ability to meet multiple and/or unexpected deadlines in a demanding environment.

What working at EY offers

At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. It's one of the many reasons we repeatedly win awards for being a great place to work. 

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

  • Support and coaching from some of the most engaging colleagues in the industry
  • Learning opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. 

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advocating for the LGBT+ community, promoting our Neurodiversity Centre of Excellence and Accessibility initiatives, and are dedicated to amplifying the voices of Indigenous people (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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