Senior Consultant - ServiceNow

The opportunity 

We’re looking for a ServiceNow Senior Consultant who is experienced at working with a wide range of client stakeholders in software application development space. This confident and articulate communicator is comfortable in front of external and internal stakeholders, operating as a trusted adviser able to lend guidance to clients.

The right candidate is a quick study, who thrives in an environment of continual change. They have demonstrable experience in ServiceNow implementation and process improvement initiatives. Being an adaptable, resilient self-starter who is able to remain laser-focused on high-quality deliverables will set you up for success. Familiarity with IT service management, ITIL framework and ServiceNow platform is essential to be successful in this role.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Your key responsibilities 

• The Senior Consultant is the functional and technical expert.
• Work on ServiceNow-based projects which includes designs, code reviews, best practices, solution advice etc.
• Design and implement complex solutions to meet customer requirements.
• Configure and implement custom applications/modules.
• Participate in workshops with customers to assess current processes and establish future-state processes.
• Provide oversight and unit testing of code developed by partner or customer employees.
• Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Maintain skills/certifications on CSM (Customer Service Management) and/or FSM (Field Services Management) and/or Industry product offerings such as Telecommunications, Financial Services, HealthCare and Life Sciences
• Align closely with peers to ensure delivery on time, on budget, on scope.
• Support teams working in other domains to satisfy integration needs.
   

Skills and attributes for success 

• Strong written and verbal client-facing communication and presentation skills; should be comfortable interacting with clients.
• The ability to effectively team with diverse skills and backgrounds and foster an innovative and inclusive team-oriented work environment.
• Experience in preparing and delivering orals presentations.
• An interest in staying abreast of business and industry trends as it relates to ServiceNow.
• A forward thinker and self-starter that thrives on and adapts quickly to new challenges.
• A strong work ethic, an ability to manage multiple tasks and tight deadlines with confidence and ease, and a high degree of professionalism to tackle evolving, challenging and diverse client needs.
• Strong knowledge of the overall ServiceNow roadmap and experience with assisting clients to understand the myriad of options available to them.

To qualify for the role you must have

• Minimum 4-8 years of experience in software development.
• Minimum of 1-3 years of ServiceNow implementation experience in complex environments.
• Minimum of 4+ years of technology experience, including development, implementation, and maintenance of large-scale systems.
• Proficient in all phases of the Application Development lifecycle with experience in an agile environment.
• Ability to travel up to 50% OR Ability to work outside of local time zone
• Industry domain expertise in any of:  Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Field Services, Procurement, etc.
• Success driving complex issues through analysis and resolution
• Experience working collaboratively
• Strong understanding of ServiceNow platform architecture, applications, and modules.
• Experience with integrations between ServiceNow and other tools/systems.
• Excellent verbal and written communication skills, with experience interacting with clients at multiple levels.
• Ability to work independently and manage multiple task assignments.
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgement.
• ServiceNow certifications are preferred.
• Experience with Knowledge Base platforms, ideally ServiceNow Knowledge Management application is a plus.

Ideally, you’ll also have 

• CTA certification or pursuing a CTA certification will be a plus.
• Minimum 1 year of experience managing complex stakeholder environments in delivery and/or operational roles.
• Experience with security operations.
• Previous experience with regulatory or compliance based technical solution delivery.  
   

What we look for 

We’re interested in passionate leaders with a strong vision and a desire to stay on top of trends in the ServiceNow space. If you have a strong passion for helping businesses achieve their Technology strategy, this role is for you.  

What we offer 

At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. It's one of the many reasons we repeatedly win awards for being a great place to work.

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

The salary range for this job in British Columbia is $72,000 to $132,000. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.

Diversity and Inclusion at EY 

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.