Resource Management, Assistant Director (Tax)

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world. 

The opportunity

The Resource Management Assistant Director, Tax is a key member of the Canadian Tax Resource Management team. The role supports the Global Compliance and Reporting (GCR) practice by advancing the development of client-serving professionals, promoting inclusive deployment, and enabling effective, comprehensive project staffing. The Assistant Director also provides functional support to the Tax Resource Management Leader and offers leadership, guidance, and coaching to fellow Resource Management team members.

This job posting relates to an existing vacancy within our organization.

Your key responsibilities

As an experienced Resource Manager, you will oversee the deployment, development, and capacity planning of GCR client-serving professionals. You will help execute the Resource Management strategy by aligning talent with business needs and creating meaningful career experiences. You will also collaborate closely with the Resource Management team, business leaders, and stakeholders across Canada.

Deployment:

• Build strong relationships with Partners and senior leadership to ensure staffing demands are being met. 
• Work closely with engagement leaders on resource planning and deployment for all levels of staff
• Maintain regular touchpoints with the Sub-Service Line (SSL) and Location Leaders on all staff programs
• You will maintain staffing information, support workforce planning activities, and contribute to the effective deployment of resources across teams.
• Demonstrate leadership and influence key deployment and capacity management decisions, providing oversight and guidance to fellow RM team members
• Maximize utilization by identifying imbalances, negotiating and reallocating resources to address staffing concerns
• Prioritize staffing decisions based on engagement risk, skills, timing, continuity and geographic considerations
• Focuses on matching engagement needs with required skills, development opportunities and engagement risk; meets with client-serving professionals to discuss development needs and identify engagement and learning opportunities as appropriate
• Manage staffing conflicts with all relevant parties, providing alternative staffing recommendations and escalating issues as appropriate
• Proactively identify unassigned resources, minimize unassigned time, and regularly audit Retain for accuracy
• Monitors outstanding project/engagement resource requests and present recommendations to engagement teams for effective staff planning and deployment
• Identify performance or morale issues with resources and address with Counsellor/Counselling Partner/HR as needed

Reporting:

• Provide standardized review and analysis of robust reporting on a weekly basis to SSL and line partners, highlighting capacity concerns, hours actuals vs forecast, variances in hours from prior year actuals to current year forecasted, slippage of hours, and missing time sheets
• Provide any ad hoc type of reporting and analysis as required
• Provide regular reporting and updates to leaders in the practice to help solve staffing challenges
• Assist with the creation/maintenance of accurate personnel and client schedules
• Ensure FTE Tax Headcount Tracker is organized and accurate for the GCR practice to ensure reliability of data

Leadership/Teaming:

• Identify opportunities to enhance Resource Management practices and processes.
• Collaborate with colleagues across the Canadian Tax Resource Management team to share resources and leading practices.
• Partner with the Tax Talent and Campus Recruiting teams to ensure information shared for reporting is transparent, relevant, and accurate.
• Support Resource Management priorities, task forces, and projects.

To qualify for the role, you must have

• Experience in a professional services firm (ideally Big 4) and/or consulting firm
• Minimum of 2 years of Resource Management experience at the Manager level
• Experience leading and managing a team of Resource Managers
• A bachelor’s degree in Business, Project Management, Human Resources, or a related field, or equivalent work experience
• Experience with forecasting or workforce planning tools is considered an asset
• Demonstrated ability to handle confidential information with discretion, professionalism, and sound judgment
• Excellent written and verbal communication skills
• Strong knowledge of the Tax practice preferred
• Strong organizational skills and the ability to manage multiple competing priorities
• Flexibility to adapt to changing priorities
• Strong negotiation and conflict-management skills, including sound judgment about when to escalate issues
• Ability to work independently with minimal supervision
• Ability to lead and influence without formal authority
• A strong client-service orientation
• Exceptional teamwork and interpersonal skills
• Strong analytical, problem-solving, and attention-to-detail skills
• Intermediate to advanced proficiency in Excel

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career to the next level
• The freedom and flexibility to handle your role in a way that’s right for you

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

• Toronto: $94,100 to $144,100

Inclusiveness at EY 

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world. 

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity 

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with ethical principles and regulatory requirements.

To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.