Receptionist

The opportunity

You’ll join our Enterprise Support Services (ESS) team helping to support the important business enablement functions that keep our organization running strong. As a driven administrative professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. 

Your key responsibilities

As the Receptionist and first point of contact for the firm you are the face of EY. You are a driven workplace services professional who enjoys working in tandem with your colleagues while striving to understand and anticipate customer’s needs to exceed expectations. Your key responsibilities also include:

• Greeting visitors:  Receive & welcome visitors to the office in a professional, courteous manner
• Incoming calls: Answer queries and directs calls
• Security badges: Maintain and track all visitor and temporary building and/or office security badges
• Electronic Visitor Log: Check visitors in & out, providing the appropriate security badge if needed, and informing appropriate EY staff of their arrival
• Light housekeeping: wiping down counters, emptying dishwasher, maintaining reception area
• Meeting preparation: Coordinate meeting room books, room set up, including ordering catering, tear down/clean up
• Mail/courier: sorting, distributing documents & packages; preparing documents and packages for pick up or delivery
• Equipment management: Understand and operate office equipment, place service calls as needed
• Supply provisioning & inventory control: Ordering, maintaining & distributing office supplies
• Reception Reference Manual: Refer to and update reception manual as needed
• Assistance to colleagues: Assist Executive Assistants with administrative support tasks as time allows
• Serve as the backup liaison for managing GTA Event Tickets, ensuring seamless coordination in the absence of the primary responsible individual.
• Overtime required as needed

Skills and attributes for success

• Committed to contributing to a strong team culture to ensure success
• Develop and maintain relationships to efficiently leverage expertise
• Sound judgement regarding confidential and sensitive matters
• Proven ability to meet multiple and/or unexpected deadlines in a demanding environment
• Aptitude to differentiate when to act independently or team with others

To qualify for the role, you must have

• Exceptional client service experience
• Strong oral communication skills, including active listening

Ideally, you’ll also have

• Reception experience
• Professional services firm experience
• Post-secondary education

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program, comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advocating for the 2SLGBT+ community, promoting our Neurodiversity Centre of Excellence and Accessibility initiatives, and are dedicated to amplifying the voices of Indigenous people (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.