People Consulting - Senior Manager Change Management for Clinical Information System Toronto

The opportunity

At EY, our purpose is Building a better working world. The insights and quality services we provide help build trust and confidence in the capital markets and economies worldwide. We develop outstanding leaders who team to deliver on our promises to all our stakeholders. In so doing, we play a critical role in building a better working world for our people, our clients, and our communities.

EY Canada is seeking an experienced Senior Manager to join our Healthcare People Consulting practice with a specialized focus on Change Management for Clinical Information System implementations. In this role, you will help healthcare organizations navigate large‑scale digital transformation by leading the people‑side of change for the deployment of complex clinical technologies. You will work directly with executives, clinicians, operational leaders, and multidisciplinary project teams to ensure successful adoption of new systems and workflows that improve patient care and organizational performance.

Your key responsibilities:

Leadership & Advisory

• Serve as a trusted advisor to hospital executives, clinical leaders, and government health agencies during CIS transformation programs.
• Lead the development of change management strategies, training and enablement plans, and communication roadmaps to support large‑scale clinical system implementations.
• Guide clients in understanding organizational readiness, workflow impacts, clinician adoption challenges, and required behavior changes.

Change Management Delivery

• Lead the design and delivery of change management activities for full‑cycle CIS programs—from Assessment and Design through Activation, Stabilization, and Optimization.
• Oversee stakeholder engagement, clinical workflow mapping impacts, readiness assessments, and activation planning.
• Develop communication content, stakeholder engagement strategies, clinical super‑user frameworks, and end‑user adoption programs.
• Lead a structured approach for managing resistance among clinicians and staff.

Clinical Training & Adoption

• Oversee the planning and execution of training programs for diverse healthcare audiences including physicians, nurses, allied health professionals, and administrative staff.
• Partner with training leads to develop learning strategies, training curricula, e‑learning modules, job aids, and go‑live support plans.
• Monitor adoption metrics, feedback loops, and post‑go‑live stabilization efforts to ensure sustained use.

Engagement & Collaboration

• Work in close partnership with technical, clinical, and operational leaders to align project decisions with change and adoption requirements.
• Coordinate with PMO, Clinical Informatics, and Technical teams to ensure people‑related risks are clearly understood and addressed.
• Mentor and develop junior consultants through coaching, supervision, and project role modeling.

Business Development

• Lead and support proposal development, RFP responses, and market‑facing initiatives in the healthcare advisory space.
• Help identify new client needs, opportunities, and innovative service offerings to grow the CIS change management portfolio.

Skills and attributes for success

Deep understanding of clinical workflows, healthcare operations, and the realities of clinician adoption during major system changes.

• Demonstrated ability to lead change management workstreams on complex, multi‑site CIS implementations.
• Strong communication skills with the ability to translate technical concepts into clear and compelling messages for clinicians and executives.
• Excellent facilitation skills, including leading workshops, decision‑making sessions, clinical engagement forums, and activation planning.
• Ability to manage risks, monitor progress, and deliver high‑quality work within project timelines and budgets.
• Strong leadership, emotional intelligence, and the ability to inspire confidence in multidisciplinary teams.
• Entrepreneurial mindset with the ability to identify new opportunities and drive practice growth.
• Ability to travel as required for client engagements.

To qualify for the role, you must have:

• Bachelor’s degree in healthcare administration, business, organizational development, human resources, or a related field.
• Master’s degree strongly preferred (MBA, MHSc, MSc Health Informatics, etc.).
• 8+ years of healthcare consulting or advisory experience, with a minimum of 5 years focused on change management.
• Proven experience supporting or leading clinical information system implementations (Epic, Cerner, Meditech, Allscripts, or equivalent).
• Experience across the full lifecycle of change: readiness, impact analysis, design, communications, training, go‑live support, and stabilization.
• PROSCI or equivalent Change Management certification is an asset.
• Experience leading teams on large, complex transformation projects.
• Strong understanding of healthcare trends, digital modernization, patient‑care workflows, and health system reforms.

This job posting relates to an existing vacancy within our organization.

What we offer you

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage plan, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

• Toronto: From $144,000 to $195,000

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any accommodation you may need.

Inclusiveness at EY

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

EY | Building a better working world 

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

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