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Pega - Lead System Architect

Location:  Toronto
Other locations:  Primary Location Only
Salary: Competitive
Date:  Nov 9, 2022

Job description

Requisition ID:  915704

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.  

Pega Consulting – Lead System Architect (LSA)

The opportunity

We are seeking a highly motivated Pega Lead System Architect to support EY’s Pega Practice delivery team.  This is an advisory consulting role with an expectation of in person client service as public health protocols and policy permit.  You will be bringing Pega technical expertise performing analysis of client requirements, provide solution architecture, and design.  In addition, you will be guiding the disputes team members and deliver a variety of disputes resolutions solutions using full Pega smart disputes and other suite of technologies.  You will also be involved in working with the managers, senior manager to support them in sales proposals, as well as supporting the development of assets and accelerators.  


Your key responsibilities

Our practice focuses on high value Business Transformation and Integration where the core of the solution is the Pega platform and its industry solutions. You will work collaboratively with our clients to establish and assist with the implementation of a business-driven vision for their IT functions. Day to day this involves configuring all modules/features of Pega platform.  Our aim is, with our clients, to establish a business-driven vision for the future of their IT software systems and processes with a focus on leading Automation software technologies. 

Skills and attributes for success

  • Act as a key point of contact with clients to discuss disputes requirements 
  • Solution, architect, and design disputes solutions keeping big picture in mind, meeting or exceeding best practices 
  • Understand current, future client needs and develop roadmap keeping complexity, feasibility, business value of features/functionality
  • Estimate effort, plan onshore/offshore staffing mix, and manage financials of complex engagements
  • Lead design and development work for Pega Disputes/Pega Customer Service/Pega Collections projects providing guidance to team members
  • Pega 8 readiness
  • Architect, design, and develop advanced configuration solutions using Pega 8
  • Review/approve design and logic configurations 
  • Knowledge of Pega Smart Disputes/Customer Service/ Customer Decision hub
  • Consult and train clients as required
  • Ability to communicate effectively with leadership as well as junior staff resources
  • Mentoring junior staff resources on project cadence and technology ramp up  
  • Strong leadership skills and proven track record of being a team player focused on building and growing people

To qualify for the role, you must have 

  • Keen attention to detail, problem solving and strong Analytical Skills. 
  • Minimum 8 years of experience implementing Pega in at least two different industries. 
  • Minimum 2 years of knowledge with building or creating disputes or Customer Service or CDH applications

Ideally, you’ll also have

  • Overall, 8 to 10 years of experience in IT application execution, development, configuration or testing experience, preferably on Pega Platform 
  • One or more of: 
    • Pega Certified Lead System Architect certification
    • Pega Certified Decisioning Consultant 

What we look for

We’re interested in leaders with a genuine creative vision and the confidence to make it happen. You can expect plenty of autonomy in this role, so you’ll also need the ability to take initiative and seek out opportunities to improve our current relationships and processes. If you’re serious about auditing and ready to take on some of our clients’ most complex issues, this role is for you. 

What EY offers

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Plus, we offer: 

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build. 

EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. 

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