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On-site Technology Support Services

Location:  Toronto
Other locations:  Primary Location Only
Salary: Competitive
Date:  11 Dec 2025

Job description

Requisition ID:  1664697

At EY, we’re all in to shape your future with confidence. 

 

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. 

 

Join EY and help to build a better working world. 

 

The opportunity

 

We are looking for an On-site Technology Support Services to join our On-site Technology Support (OSTS) team on a 12-month fixed-term contract.

 

As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring that your customers have the support they need to effectively utilize technology in their day-to-day work.  Join us and build an exceptional experience for yourself, and a better working world for all.

 

This job posting relates to an existing vacancy within our organization.

 

Technical Responsibilities of an On-Site technician:

  • Providing support to 4000+ customers in the Toronto office who may be working on-site, at a client engagement or remote. (Occasional after-hour support is required)
  • Troubleshooting and Problem solving: Laptop break-fix, application, and network connectivity issues 
  • Service Now ticket management; prioritizing tickets and awareness of SLAs
  • Supporting Microsoft Windows and MAC operating systems 
  • In-depth knowledge of Microsoft applications: Outlook, Teams, OneDrive
  • Asset management: involves understanding how to track and manage hardware assets from acquisition through disposal.
  • Conference room support.  Technology may include Microsoft Surface Hubs, Crestron, Condeco, Microsoft Teams Rooms, AV equipment (speakers, cameras, and monitors/kiosks), meeting room checks.
  • Printer support (installation, configuration, and troubleshooting)
  • Event and Meeting Support (may occur on-site or off-site)
  • Client site support (travel to support EY employees at a local client engagement site)
  • Server Room support: Provide remote hands support while guided by our global network techs (checking ports, tracing cables, rebooting hardware, upgrading devices). 
  • VIP/White Glove support

 

Interpersonal skills an On-site technician should have:

  • Outstanding customer service skills
  • Excellent communication skills
  • Great team mentality
  • Self-motivating, organized, detail oriented, ability to multi-task
  • Desire to learn and build a career as unique as you are

 

Experience Requirements:

2+ years of on-site technical support experience

EY exists to build a better working world, helping to create long-term value for clients, people, and society.  EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, national origin, disability status, or any other legally protected basis.  EY is committed to providing reasonable accommodation to qualified individuals with disabilities.

 

EY Canada Recognition:

Canada's Best Diversity Employers 2024

Best Workplace for Women 2024

Great Place to Work’s Best Workplaces™ in Canada

LinkedIn’s Top Companies 2024: The 25 best workplaces to grow your career in Canada

 

What we offer

 

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.  

 

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

    • Toronto : $60,000 to $90,000

 

Are you ready to shape your future with confidence? Apply today.   

 

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.  

 

Inclusiveness at EY 

  

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world. 

 

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

 

EY | Building a better working world

 

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

 

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

 

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

 

 

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with the highest ethical principles and regulatory requirements.

 

To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.

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