Apply now »

Experience Management, Senior Associate

Location:  Toronto
Other locations:  Primary Location Only
Salary: Competitive
Date:  Jan 22, 2023

Job description

Requisition ID:  1384183

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.


The opportunity


EY’s people in more than 150 countries are committed to operating with integrity, quality and professionalism in the provision of audit, tax and transaction advisory services. We strive to help all of our people achieve their professional and personal goals through an inclusive environment that values everyone’s contributions, appreciates diversity of thought, fosters growth, and provides continuous opportunities for development. Recognized as one of Canada’s top employers, EY continually strives to be a great place to work.


The Experience Management (EM) Senior is a member of the Consulting Canada Experience Management team supporting Strategy and Transactions (SAT).  The EM Senior provides functional support to the SAT EM Lead.


Your key responsibilities


As an EM Senior, you will be responsible for supporting deployment; development; and capacity management of the SAT client-serving professionals. You will be responsible for reporting requirements in order to effectively deploy client-serving professionals and provide them with meaningful career experiences.  You'll receive regular supervision on a day-to-day basis to set appropriate priorities.



  • Support SAT EM Lead in addressing complex scheduling assignments.
  • Conduct skill and bio/CV searches that focuses on matching project need(s) with required skills, development opportunities and project risk.
  • Assist with the creation/maintenance of accurate personnel and client project schedules.
  • Proactively identify resources that will become availability in short term (i.e. next 2-3 weeks)
  • Proactively monitor and highlight unassigned resources in order to minimize unassigned time
  • Regularly communicate material schedule changes to the appropriate Experience Manager
  • Communicate regularly with Experience Management team on the status of staffing requirements



  • Demonstrate effective teaming with SAT and Consulting service line EM team(s) by proactively/creatively responding to requests.
  • Involved in ad hoc projects as required (i.e. task forces, reporting, process improvement committees, training manuals etc.)
  • Identify ways to improve Experience Management processes
  • Participate in the orientation of new hires by providing an overview of the Experience Management function and operating model
  • Partner with the SAT Talent Team (i.e. HR) on Performance Management initiatives
  • Actively supports Experience Management and EYU enablers including Retain; My Competencies; EY Discover; Mercury, etc.
  • Work with peers across the Americas SAT and Consulting EM by contributing to EM priorities; task forces; and/or projects


  • Act as a subject matter resource on EM tools/enablers
  • Assist with the creation of Service Line; Market and/or Competency reporting including utilization performance; forecasts; variance analysis; and capacity management analytics
  • Create reports and pivot tables for deployment data


To qualify for the role, you must have:

  • Experience staffing consulting roles/professionals
  • Advanced Microsoft Excel skills
  • Proficient in other Microsoft applications
  • Strong analytical skills, with attention to detail
  • English language skills - very strong written and verbal communication 
  • French language skills a plus
  • Proven client service focus, with an ability to resolve issues quickly, with a sense of urgency
  • Strong problem-solving skills
  • Flexible in adapting to constantly changing priorities
  • Outstanding teamwork and interpersonal skills
  • Confident at working independently and a self-starter
  • Adept at handling multiple tasks, with strong organizational skills
  • 3-5 years of relevant work experience
  • Experience in a professional services firm desirable


  • Bachelor's degree, or equivalent work experience 

What working at EY offers


At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. It's one of the many reasons we repeatedly win awards for being a great place to work.


We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future.  Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

  • Support and coaching from some of the most engaging colleagues in the industry
  • Learning opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you


About EY


As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.


Diversity and Inclusion at EY


Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. From our actions to combat systemic racism and our advocacy for the LGBT+ community to our innovative Neurodiversity Centre of Excellence and Accessibility initiatives, we welcome and embrace the diverse experiences, abilities, backgrounds and perspectives that make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.


EY | Building a better working world 


EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.


Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  


Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.  

Apply now »