EY Learning Services - Systems, Manager

The Opportunity

Do you believe corporate learning and upskilling should be creative, interactive, and dynamic? Are you calm under pressure and able to take challenges head on? Do you have experience managing diverse teams that develop leading-edge learning solutions for large-scale clients? Do you have a strong understanding of the technologies used to build dynamic learning solutions and experience in learning for complex ERP implementations? If you are a hard-working Learning Manager who thinks differently, challenges conventions and pushes boundaries, then read on!

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Our teams work collaboratively to create superior learning solutions for our clients, often when they are transforming enabled by the implementation of new applications and technology. We are looking for smart, ambitious game changers who can help us achieve our vision. We want you to grow with us, be our next thought leader, jump right in, make a difference and have a ton of fun doing it.  We’re looking for a talented and collaborative Learning Manager who loves managing, and learning from, multidisciplinary teams while creating exceptional learning and client experiences. 

Your Key Responsibilities

• Perform requirements gathering sessions with internal and external stakeholders, leveraging instructional design principles and understanding of learning authoring tools.The end user training to be performed is in support of system and process-based implementations, such as SAP, SuccessFactors, Guidewire, Oracle /PeopleSoft, Microsoft D365, etc.
• Collaborate with client and firm subject matter resources to define training strategy, assess training needs, and define a curriculum that fits budget and addresses needs for both existing and future learners
• Establish and manage a learning development workplan
• Lead training development teams of instructional designers from EY Canada, EY Global, and potentially including clients and contractors
• Manage interactions with business support services, client-facing teams, and offshore development resources to ensure that materials meet client training design specifications
• Generate ideas and solutions which address stakeholder requirements
• Manage all aspects of projects: scope, risk, budget, quality, and communication
• Participate in client and internal team meetings
• Assist the Business Development team on new business opportunities
• Leverage project knowledge and client relationships to assist in revenue growth
• Develop people. Provide constructive on-the-job feedback/training. Foster an innovative and team-oriented work environment.
• Demonstrate high levels of technical and professional knowledge and quickly assimilate new knowledge. Keep up-to-date with current developments and trends in learning, advisory services capabilities and industry knowledge.
   

Skills and attributes for success

Aside from the world-class learning experiences deliver to leading companies, what makes us unique is our fun, transparent, highly entrepreneurial and collaborative culture. We work hard, play hard, and love what we do together. Day in and day out, we know we can count on one another.

The successful candidate will have:

• Integrity and commitment
• A proactive mindset with the ability to manage ambiguity
• Cross cultural awareness and sensitivity
• High energy, self-motivation, agility and adaptability
• An imaginative, creative mindset
• Ability to work independently and produce high quality and innovative deliverables with minimal supervision 
   

To qualify for the role, you must have

• 3+ years of experience managing learning solutions projects
• A minimum of three to six years of progressively responsible training and development experience, with hands on experience of common development tools such as SAP EnableNow, Articulate Storyline, Captivate, etc.
• Experience with complex technology transformations (e.g., SAP, Oracle, Microsoft D365) related training required
• An undergraduate degree or equivalent experience

To qualify for the role, you must have

• Bilingual in French is a plus
• A track record of delivering dynamic projects on time and on budget while maintaining effective client and team relationships
• Excellent presentation abilities along with strong verbal and written communication skills
• The ability to effectively team with business process, technical, organizational change management and solution leads to ensure projects are consistently implemented in a manner that aligns with organizational goals 
• Time management and organizational skills that allow you to successfully execute on competing priorities
• A strong affinity for technology, including proficiency with Microsoft Office Project, Word, PowerPoint and Excel
   

What we offer

At EY, we are committed to creating a leading people culture built on high-performance teaming where everyone can achieve their potential and contribute to building a better working world for our people, our clients, and our communities. It's one of the many reasons we repeatedly win awards for being a great place to work.

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. 

Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial, and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Diversity and Inclusion at EY 

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.