Deployment Learning Coordinator (20-month contract)

The Opportunity

The Learning Coordinator (LC) is responsible for the coordination and logistics of service line learning. This role works closely with the Learning Services Specialist (LSS) and Learning Deployment Manager (LDM) to provide agreed-upon support for all classes.

The LC primary responsibilities include submitting courses and scheduling offerings, managing participant rosters, communications and compliance and course deployment including production and pre and post course activities. This role will require the LC to work on-site with their local team members as applicable, as well as for scheduled deployments.

This job posting relates to an existing vacancy within our organization.

Your key responsibilities

Learner administration

• Support the LSS & LDM with data required to schedule participants 
• Execute logistical planning of in person training events, off-site accommodations and on-site support in the Toronto office only.
• Ensure sessions are scheduled with producers and production technologies (i.e.: Virtual producer team, recordings) as necessary.
• Prepare size and set-up of classrooms needed to support classes (participant materials, polling questions, breakout rooms)
• Work across teams to update and manage rosters to ensure schedules are kept current of any changes
• Responsible for maintaining SharePoint site for area(s) of responsibility
• Ensure award of CE credits
• Track and follow up with classroom training no-shows and missed time attestations
• Participate in weekly status update meetings with LSS & LDM
• Produce VILT sessions and Teams Live Webcasts as necessary

Learning administration

• Work in the Learning Management System (LMS), SuccessFactors, to create learning items and class offerings
• Support the LSS in the curation of level-based eLearning programs, including opening programs in LMS and scheduling of webcasts as required
• Create and manage learning compliance tracking for area of responsibility weekly according to established deadlines
• Utilize LMS reporting functionalities to optimize learning administration tasks

Facilitator support

• Assist the LDM with the administration of the facilitator management tool, including recognition
• Available and accessible to facilitator for troubleshooting and support prior to, during and after class
• Distribute evaluation summary reports to facilitators post session
• Create evaluation summary reports and distribute to LDM & Learning Leader for program debrief

Budget

• Review invoices and ensure accuracy before sending for approvals and payment
• Compile monthly learning accruals for areas of responsibility. and advise Learning Leader if any accruals are needed

Skills and attributes for success

• Experience in managing conference logistics, program deployment or project management
• Proficient in Excel (filters, vlookups, pivot tables and Power Query). 
• Proficient in MS Teams, SharePoint and Office 360
• Strong attention to detail and impeccable communication skills
• Strong analytical, organizational and project management skills
• Great interpersonal skills and ability to build and maintain trusted relationships
• Willingness to work in a team environment
• Ability to manage multiple priorities independently during peak times
• Ability to take initiative and think through next steps / prioritize items to complete
• This position may require overtime during peak times.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

• Toronto: $52,000 to $78,000

re you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any accommodations you may need.

Inclusiveness at EY 

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world. 

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with ethical principles and regulatory requirements.

To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.