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Canadian Payroll Manager

Location:  Toronto
Other locations:  Primary Location Only
Salary: Competitive
Date:  Jan 18, 2023

Job description

Requisition ID:  934041

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.


Payroll Manager

Key Responsibilities

  • Provide timely and high-quality payroll operate services that exceed client expectations including daily contact with EY Canadian payroll team to ensure payroll services are delivered on time and accurately
  • Demonstrate professionalism through a positive and cooperative attitude and by maintaining the confidential and proprietary nature of client relationships and related work products and responding to queries from clients and internal stakeholders in a timely manner
  • Build internal EY and client relationships and demonstrate knowledge of client businesses
  • Help to develop and guide staff and other junior professionals by providing effective performance feedback and ensuring team responsibilities are consistent with skills and developmental goals
  • Build on technical competence by keeping up to date on Canadian payroll trends, developments and regulations and applying them to moderately complex situations and undertaking non-routine and routine project-type work as requested by clients
  • Support the collection of client data as per agreed payroll calendar and other requirements and conduct review of each payroll run for each client assigned
  • Ensure accurate employee records are maintained in EY’s payroll database e.g.; new hires, salary changes, terminations, etc
  • Ensure the payroll processes/procedure documentation is relevant, up-to-date and is used at all times
  • Take ownership of client payrolls assigned including additional tasks & projects and has ability to make decisions and while having a strong ability to work under pressure and to strict deadlines
  • Involvement & leadership in year end processing of Tslips and related client filings by applicable due dates
  • Contribute to the overall success of the team by developing a thorough understanding of EY methodologies and tools to enhance payroll service delivery; keeping team members informed of work status; actively seeking assignments when unassigned; proactively seeking opportunities to provide payroll services; challenging traditional procedures used in the past; and attempting to find new approaches and process improvement opportunities
  • Manage client escalations and ask/refer to senior team members for help

Reporting to the Payroll Operations Leader Canada, and working as a member of the payroll team, this role is responsible for the efficient processing of the various client payrolls assigned and the related day-to-day payroll client demands including year end processes and filings. In addition, this role offers the opportunity to be a critical team member in the implementation of payroll for new clients and testing of new/enhanced payroll systems.  You should be highly motivated, analytical, logical thinker and have a very strong attention to detail. Being a strong team player is critical with the ability to adapt to changing requirements or deadlines in support of our clients’ goals.

Knowledge and Skills Required

  • Complex payroll knowledge across Canada (including Quebec)
  • French / English bilingual ability an asset
  • Understanding of complete payroll cycle and other related finance activities – banking and the payroll journal entry
  • Excellent managerial, organizational skills with a proactive approach to problem solving and strong willingness to learn
  • Strong analytical skills, interpersonal and written/verbal communication skills 
  • Excellent attention to detail
  • Strong numbers acumen, including analytical abilities and proficient skills in Excel (Vlookup, macros, pivot tables, etc) and Payroll Software set up and testing
  • Problem solving with ability to ask for assistance when necessary
  • Possess a collaborative approach combined with a proactive, enthusiastic attitude
  • Client service skills
  • Understand EY methodologies/tools to enhance service delivery, challenge current procedures to find new approaches 

Supervision Responsibilities

  • Managing and interacting with a wide variety of local and global team members per client engagement 
  • Being a counselor and or coach for staff members


  • Bachelor’s degree and relevant post-graduate qualification preferably with an emphasis in accounting, business or finance


  • 5+ years of relevant payroll or equivalent experience in business or industry
  • Experience with payroll software set up &/or testing

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. From our actions to combat systemic racism and our advocacy for the LGBT+ community to our innovative Neurodiversity Centre of Excellence and Accessibility initiatives, we welcome and embrace the diverse experiences, abilities, backgrounds and perspectives that make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

EY Way of Work and your health and safety

EY Way of Work recognizes flexibility in the way we collaborate, innovate and deliver with the ability to work in-person and remotely.  To support a healthy and safe in-person working environment, EY has implemented various layers of health and safety controls while working in the office or at client or other locations.  A critical component of EY’s workplace safety program includes our COVID-19 vaccination policy which requires all personnel to be fully vaccinated against COVID-19 unless an accommodation based on a reason protected by human rights legislation is provided.  


EY | Building a better working world 


EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.


Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  


Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.  

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