Business Transformation - Manager - Financial Services - Retail Banking Consulting

The opportunity

Our team is looking for exceptional, driven, and passionate individuals with an entrepreneurial mindset, energy, and a desire to succeed. As part of this team, you will help develop and grow EY’s Retail Banking Consulting practice. The Retail Banking group provides a broad spectrum of advisory services focused on enhancing customer experience, optimizing operations, ensuring regulatory compliance, and driving digital transformation initiatives.

We are seeking energized, motivated leaders with experience helping retail banks transform their operations. Working closely with our clients, you will offer insights and advice, support them in making strategic decisions, navigate the implementation of technology and operational workflows, and guide teams through the transformation journey.

Our engagements span from strategic assessments and target operating model designs to system/vendor selections, technology and data architecture design, and implementation support for mid to large-scale transformation opportunities.

Your key responsibilities

• Lead Engagements/Key Workstreams: Manage the delivery of small and large/complex client engagements, including planning, execution, stakeholder management, and delivering strategic outcomes.
• Business & Practice Development: Assist the partner and the team by contributing to business development initiatives, including developing proposals and scoping documents, and proactively building relationships with clients and peers at EY.
• Team Management: Support people development through activities such as recruitment, mentoring, and counseling programs.
• Growth Strategy Execution: Collaborate with the partner, other practices, and the team to execute growth strategies and initiatives.

Skills and attributes for success

• Strong knowledge and experience in the retail banking industry (e.g., customer experience enhancement, operational efficiency, regulatory compliance, and digital banking solutions).
• Proven delivery leadership and people management experience in retail banking projects.
• Excellent written and verbal communication skills for report writing and client presentations.
• A structured approach to critical problem-solving.
• Ability to lead and supervise project teams in a collaborative environment, providing valuable insights and high-impact solutions to client issues.

To qualify for the role you must have

• A successful track record leading projects (5 years+) in the retail banking industry, gained through experience working at a retail bank, a top-tier consulting firm, or a specialist financial services consultancy.
• Experience in leading sales collateral such as proposal responses.
• Strong business writing, presentation, and stakeholder management skills.
• Experience in coaching and mentoring team members.
• Extensive experience in project and program delivery.
• Deep understanding of current market trends in the retail banking industry and subject matter expertise.

Ideally, you’ll also have

• A good understanding of one or more of the following: retail banking operations, customer journey mapping, product development, regulatory compliance, and digital transformation.
• Experience with financial institutions, retail banking, or fintech companies would be preferred.
• Prior experience in consulting is preferred.

What we look for

As a valued member of the team and leader, we are looking for applicants that are keen, dynamic and flexible – who enjoy a variety of challenges and who offer different experiences and diverse insights.

What we offer

At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. It's one of the many reasons we repeatedly win awards for being a great place to work.

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future.  Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Inclusiveness at EY 

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.