Assurance Facilitator Excellence Manager (18-Month Contract)

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The opportunity

The Assurance Facilitator Excellence Manager is a strategic capability leader responsible for strengthening the quality, capacity and impact of Audit facilitation across Canada. The role will shape and lead an integrated facilitator strategy that builds a technically credible, future-ready facilitator pool and enables consistent, high-quality learning experiences.

Working with Audit leadership, Professional Practice, subject-matter resources and Learning teams, the Manager will set standards and oversee the facilitator lifecycle—from facilitator pipeline and qualification through development, deployment and performance. Drawing on strong Audit expertise, the Manager will also lead technical train-the-trainer sessions, teach selected programs and coach facilitators on technical accuracy and delivery effectiveness.

Beyond Audit, the Manager will design and advance a national Facilitator Excellence program that establishes common standards, scalable practices and measurable outcomes across service lines. The role will also support priority Assurance and firmwide learning initiatives, including national program launches and large-scale learning events, and must be available during peak delivery periods to review technical content, prepare facilitators and deliver courses as needed.

This job posting relates to an existing vacancy within our organization.

Your key responsibilities

• Lead the Audit facilitator strategy, aligning capability, capacity and succession planning with curriculum priorities, business demand and quality expectations.

• Establish national standards for facilitator qualification, readiness and delivery quality, reinforced through clear governance, reliable  data and measurable performance indicators.

• Assess facilitator technical knowledge and delivery effectiveness, identify capability gaps, and provide targeted upskilling, coaching and  technical train-the-trainer programs.

• Maintain credible knowledge of priority Audit curricula and methodology to teach selected courses, lead train-the-trainer sessions and advise facilitators.

• Influence Audit leaders, Professional Practice, Experience Management, local offices and Learning and Development teams to resolve capacity and capability risks and secure qualified facilitators.

• Build an engaged facilitator community that accelerates knowledge sharing, mentoring and adoption of leading practices.

• Use feedback, performance data, digital tools and responsible AI to strengthen facilitator matching, readiness, delivery quality, decision-making and ongoing development.

• Design, launch and continuously improve a national Facilitator Excellence program, scaling consistent standards, tools and practices across service lines.

• Provide clear recommendations and executive-level reporting on priorities, outcomes, risks and investment needs, while contributing to broader Assurance and firmwide learning initiatives.

Skills and attributes for success

• Ability to translate Audit business, curriculum and quality priorities into an actionable facilitator strategy.

• Strong, current knowledge of Audit methodology, technical learning needs and the Assurance quality environment.

• Demonstrated ability to assess facilitators’ technical knowledge and delivery effectiveness, provide actionable coaching and lead technical train-the-trainer programs.

• Exceptional stakeholder leadership and influencing skills across senior, technical, cross-functional and geographically dispersed groups.

• Strong portfolio and change leadership, with sound judgment and the ability to manage competing priorities, risks and dependencies.

• Clear, persuasive communication and executive presentation skills.

• An innovation mindset and the ability to use data, technology and responsible AI to improve experiences, processes and outcomes.

To qualify for the role, you must have

• Progressive, recent Audit experience and a strong understanding of audit methodology and quality expectations.

• Experience leading complex programs, capability portfolios or transformation initiatives in a matrixed organization.

• Demonstrated success influencing senior leaders and aligning technical and cross-functional teams around shared priorities and outcomes.

• Experience facilitating Audit technical learning and delivering train-the-trainer or facilitator-development sessions.

• Proficiency with Microsoft 365 and AI-enabled productivity tools; experience with learning platforms, reporting or data analysis is an asset.

• A CPA designation or equivalent professional qualification.

• Bilingualism in English and French is an asset.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry

• Learning opportunities to develop new skills and progress your career

• The freedom and flexibility to handle your role in a way that’s right for you

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

• Toronto/London/Ottawa/Waterloo: $94,100 to $144,100

• Vancouver/Victoria: $94,100 to $144,100

• Dieppe: $84,800 to $134,800

Inclusiveness at EY 

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world. 

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity 

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with ethical principles and regulatory requirements.

To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.