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Account Manager

Location:  Toronto
Other locations:  Primary Location Only
Salary: Competitive
Date:  May 8, 2024

Job description

Requisition ID:  1497518
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity


We are seeking a highly motivated, confident individual to join our Business Development team as an Account Manager. This is a pivotal role in our account structure, working alongside our account team members including the Client Partner (CP), Client Executive (CE) and Engagement Delivery Partners to drive revenue growth, identify opportunity in the market and strengthen relationships on multiple accounts that are of strategic importance to EY.

Your key responsibilities


This role is focused on high-impact, high-value activities in all aspects of account management, including:


Account Governance

  • Serves as a key connector for the account team driving the account strategy and activation.
  • Continually build upon the EY Account Management Framework and bring the full breadth of the firm to the account (e.g. technology, Investment/Funding, Service Lines).
  • Monitors reports and presents on account KPIs such as revenue, client relationship activity, sales forecast and pursuits.
  • Leading/co-leading the account planning processes and meetings.
  • Track and highlight account investments to internal and external clients.
  • Brings valuable insight to the account team by doing market scans on news/media, publications, investor/earning presentations, while also utilizing EY’s internal resources.
  • Works closely with Account Coordinators to support account operations and account administrative activity.
  • Develop and manage central client communications globally (e.g., client newsletters, value scorecard, event invites).

Client Relationships

  • Builds deep knowledge of the clients in the portfolio, their strategies and business issues.
  • Helps account team identify key client stakeholders; develop client relationship strategy and power maps.
  • Identifies opportunities to engage with target clients and collaborates with CE and/or offering leaders on driving solutions to market.
  • Owns and manages select client relationships, as identified by CP (e.g. Procurement/Sourcing, EY Alumni, etc.).
  • Actively drive relationship programs to develop consistent, value-add client experiences (e.g. D&I strategy by client priorities, targeted alumni workshops, utilizing EY’s offering for interactive client workshops).

Go-to-Market Activation

  • Actively promotes the activation of solutions, and services across the account through ideation of opportunities and teaming with account team members on demand generation activities.
  • Plans and monitors client feedback program and win/loss reviews to generate key client insights, as appropriate assists with client feedback interviews and be viewed as a Voice of the Client.
  • Promotes pursuit excellence and assists in creating a WIN strategy and power maps on proposals.
  • Determines, drives and ensures distribution of thought leadership, global growth platforms, and alumni initiatives across account portfolio.
  • Acts as interface with global sector for account industry needs (Subject Matter Resource, Solutions, Networks); Inter-connect account team centrally and to the broader sector.
  • Drives integrated service line planning and activity across account.
  • Acts as subject matter expert and coach the team on EY’s Sales and Account Management Framework (ex: immersive selling, Wavespace, building client trust, etc.).

Skills and attributes for success

  • Proven ability to build trusted relationships, both internal and external.
  • Demonstrated success in large matrix organizations.
  • Strong analytical and quantitative skills, ability to review reports, interpret data and identify trends; a healthy sense of curiosity.
  • Time Management skills – ability to meet deadlines, prioritise and manage projects to the end.
  • Ability to work independently and in a team environment, collaborate effectively with other functional groups within EY.
  • An executive presence; energetic and engaging style.  
  • The ability to work independently in a fast-paced, dynamic team-oriented environment.


To qualify for the role, you must have

  • A Bachelor's or post-graduate degree is required.
  • Minimum 7-10 years relevant experience, including previous experience with complex account management and/or business development.
  • Project management experience is desirable.

Ideally, you’ll also have

  • Professional services knowledge is an asset

What we look for


We are looking for candidates who are highly motivated, analytical, logical thinkers and have a very strong attention to detail and the ability to meet multiple and/or unexpected deadlines in a demanding environment.


What we offer


We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program, comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

  • Support and coaching from some of the most engaging colleagues in the industry
  • Learning opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you

Diversity and Inclusion at EY 


Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advocating for the 2SLGBT+ community, promoting our Neurodiversity Centre of Excellence and Accessibility initiatives, and are dedicated to amplifying the voices of Indigenous people (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world. 

EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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